Debt Recovery Admin Assistant

4 weeks ago


Liverpool, United Kingdom Carpenters Full time

**Hours of work**:
37 hours

Monday - Thursday 9am - 5.30pm

Friday 9am - 5pm

**Job Purpose**:
You will work alongside the Enforcement team, dealing with general admin duties, as well as chasing and monitoring payments whilst providing a high level of customer service to client’s & sources.

**Key Duties & Responsibilities**:

- Monitoring payment plans and ensuring all payments are billed in a timely manner
- Chasing any late and/or outstanding monthly payments
- Providing clients with statements and receipts
- Requesting Judgments from Courts
- Instructing High Court and County Court Bailiffs
- Dealing with internal and external telephone queries
- Monitoring incoming post
- Proactively monitor the teams Court diary
- Provide general admin/clerical support to assist the Enforcement team

**Experience & Knowledge**:

- An ability to work using own initiative within boundaries, as well as in a team to achieve maximum results
- Be proactive in monitoring workflow tasks
- Good communication, interpersonal and numeric skills
- Good attention to detail and an ability to work effectively with people across a wide range of levels and responsibilities, including external sources
- Good organisational and time management skills
- Excellent customer service skills both written and verbally

**Benefits**:

- Minimum 25 days’ holiday plus bank holidays - amend for CISL contracts
- Hybrid working model (in relevant role)
- 2 x Volunteering days to support charitable initiatives
- Matched Giving - up to £250 matched for personal charity fundraising for a registered charity
- Medicash cash plan - claim back dental / physio / optical appointments
- My Medicash App - including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
- Discounts and cash back on travel and shopping through Medicash extras
- Life Assurance Scheme (4 x salary)
- Pension scheme
- Funded driving theory test (in relevant role)
- Active network of Wellbeing Champions - providing mental health support
- Training and development opportunities
- Funded social events to connect with your colleagues
- Dress for your day policy

**Salary**: £19,000.00-£20,000.00 per year

**Benefits**:

- Casual dress

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Liverpool: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: 11/22/03



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