Hotel Night Porter

**POSITION**: Night Porter

**RESPONSIBLE TO**: Hotel and Functions Manager

Windmill Farm is a busy food take business and also known for its hotel and function room. We offer 24 hour service to our guests, and we are looking to hire a new night porter, to run our business during the night and early morning.
- Ability to work on a lone initiative, and be able to solve problems independently.
- To be flexible and reliable - the nature of the job requires you to work late unsocial hours, several days a week.
- Willing to learn new responsibilities, and continuously improve.
- The drive to deliver the high standards your guests will expect.

**OBJECTIVES**:

- To ensure that all guests receive a warm, memorable and personalised welcome to Windmill Farm.
- To ensure that guest needs are anticipated and that any requests are actioned.
- Complete administrative tasks accurately and within given deadlines.
- Be responsible for the security of the hotel and its guests over night
- To set meeting and private dining rooms to agreed standard and to guests’ specification.
- To set up breakfast and help run the shift.

**MAIN RESPONSIBILITES**:
**Our Service**
- Ensure that the service offered by all team members is personal and memorable.
- That guest needs are anticipated and requests followed up.
- Ensure good communication with all departments throughout the hotel.
- Handle, follow up and communicate any comments or complaints.
- Be familiar with and promote hotel facilities and attractions within the business. Assist guests with any requests (e.g. information, making bookings, directions.)
- Ensure that all tasks are completed on each shift that a full and thorough handover takes place at the end of the shift.
- Be fully conversant with handling of reservation enquiries. Be aware of all current offers.
- Confident with answering the telephone.
- Ensure all access to the hotel is secure as required by hotel policy and procedure.
- Perform any related security duties as required overnight.
- Complete all incident reports and distribute to relevant departments.
- Communicate, work with and build a good working relationship with the day team.
- Set up rooms for meetings and private dining.
- As a team, ensure that guest areas and offices are clean and tidy at all times.
- Clean all public areas in line with the hotel and restaurant cleaning policy on a nightly basis.
- Check in late arrivals and check out early departures in line with hotel procedures.
- Ensure that wake up calls are made promptly.
- Assist with the set up of breakfast, including preparing tables and morning buffets.
- Confident in taking orders for breakfast, and handling cash and card transactions

**Health and Safety**
- Report all potential and real hazards immediately.
- Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
- Attend all fire, health and safety training when required.
- Have a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.

**Job Types**: Full-time, Permanent

**Salary**: From £11.00 per hour

**Benefits**:

- On-site parking

Schedule:

- 10 hour shift
- 8 hour shift

Work Location: In person

Reference ID: night porter