Night Butler

6 months ago

St Andrews, United Kingdom The Old Course Hotel, Golf Resort and Spa Full time

**About Us**

The Old Course Hotel, Golf Resort & Spa is an AA 5-star, award-winning resort based in St Andrews which prides itself on the highest levels of guest care.

**Why Join Our Team?**

With a reputation as an employer of choice, we are committed to ensuring our associates are our number one priority

We are a forward-thinking employer committed to the Hoteliers Charter and developing our people, which is why we employ based on personality. We believe all skills can be taught Throughout your career with us, you’ll have access to a wide range of different training opportunities providing routes to progress from within, allowing you to reach your full potential whilst supported by our committed leadership team.

We love celebrating our associate’s success and do so through our employee reward recognition schemes which encompass our ‘HOME’ ethos including Associate of the Month.

Our benefits don’t end there, in your spare time, we also offer free access to The Duke’s golf course and superb discounts in our restaurants and spa. Giving you the opportunity to enjoy the many luxuries Old Course Hotel has to offer and experience the 5* service for yourself.

A career at Old Course Hotel, what’s not to love?

**About the Role**

Our Hamilton Grand team are at the hub of our business. Led by the Head Butler, our associate well-being and development is key to our success. This is what sets us apart as an employer of choice - we listen to our people to understand how we can support their work-life balance. So, if you are looking for a flexible employer who values their people, please get in touch with us and let’s start talking about how you could join our team.
- Are you looking for a flexible opportunity?
- Do you want to be part of a friendly and enthusiastic team?
- Do you have strong attention to detail?

If you answered yes to all these questions, then we could have the role you are looking for An exciting opportunity has arisen for a **Night Butler** to join our sociable and friendly Hamilton Grand team.

Our butlers operate in multiple roles within Hamilton Grand to ensure all needs of the owners and guests are met. They ensure that all Hamilton Grand public areas, guest services and facilities are always maintained. Provide an impeccable level of warm, personalised 5-red star service to Hamilton Grand owners and guests. Hamilton Grand is a range of luxury apartments that overlook the 1st and 18th holes of the Old Course Golf Course, the most iconic golf course in the world.

This is a full-time permanent contract, and the shift pattern is from 8pm until 8am, working 4 days in a row with 4 days off. You must also be flexible to cover holidays and sickness shifts of your colleagues.

**Duties and Responsibilities**

**Arrival Duties**
- Open the door and greet owners /guest with “sense of arrival” by using proper greeting and last name while they are arriving or departing from the building.
- Upon identification of guest, establish the most efficient procedures of bringing luggage to the apartment and providing storage of golf bags.
- Register owners/guests in property management system following all 5-red star criteria. Continue to use residents/guest’s name.
- Escort owners/guests to their apartment with luggage, explaining features of Hamilton Grand, Old Course Hotel and Kohler Waters Spa.
- Upon arriving at the owners/guest’s apartment, explain the proper procedure of our door lock system and emergency exits, and explain fire procedure.
- Once in apartment - place luggage on luggage rack (if provided).
- Proceed to explain the layout of apartment, how TV works, bathroom fixtures, explain how lighting, kitchen cooker, oven, fridge-freezer, heating, and air-con works, explain rubbish collection.
- Valet Park owners’ vehicle - only if requested or give directions to our parking areas for self-park (Old Course Hotel).

**Departure Duties**
- Promptly and courteously greet owners/guest with the proper greeting and use their last name.
- Remove luggage from owners/guest’s apartment and bring to the lobby, (store in storage closet, luggage room if necessary).
- Settle account in booking management system if appropriate
- Retrieve vehicle as requested.

**Reservation Duties**
- Maintain a good knowledge of reservation procedures for accommodation, transportation, dining, and golf tee times, spa services - keep up to date with changes at Old Course Hotel restaurant/spa opening times, special offers.
- If an owner calls to say they are arriving - inputting a reservation into the booking management system.
- Checking in and checking out, an owner, guest or rental program guest.
- Settling of account in booking management system for guest or rental guests (owners are billed by accounts department)

**Message and Delivery Duties**
- Deliver messages from Front Desk or Concierge to owners/guests.
- Deliver amenities or a package to owners/guest’s room.
- Record and conduct live and

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