Collections Officer

6 months ago


Brentwood, United Kingdom The Coast Partnership Full time

**A number of new positions have arisen within a long established lending operation with a centralised office based in Brentwood, Essex.**

**Day to day duties and responsibilities will include**:

- To liaise with all customers including those up to date and in for the collection of outstanding mortgage and loan repayments.
- Maintain a high quality of customer service through communication and negotiation, using appropriate methods and tools available to facilitate the rehabilitation of customer’s accounts.
- Each customer is an individual with their own specific circumstances, the Collector will be a highly motivated individual who enjoys taking ownership and accountability when making business and customer orientated decisions whilst ensuring the Treating Customers Fairly principles are maintained.
- To monitor term expired accounts monthly and where relevant refer through to senior management customer review group for further consideration of next steps
- Work with customers to understand their financial circumstances and using this information to agree realistic and sustainable arrangements.
- Dealing with incoming calls and making outgoing call for collections area.

**Skills & Experience Required**:

- I**ideally to have worked in similar collections role within Financial Services**:

- **Ability to listen, empathise, negotiate, and inspire confidence**:

- **Good communication skills, both verbal and written**:

- **Interpret and respond clearly and effectively**

**The role offers a comprehensive benefits package, hybrid working with 2 days a week only in the offices.**

**Job Type**: Permanent

**Salary**: £25,000.00-£32,000.00 per year

**Benefits**:

- Work from home

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Brentwood: reliably commute or plan to relocate before starting work (required)

**Experience**:

- accounting: 1 year (preferred)
- credit control: 1 year (preferred)

Work Location: Hybrid remote in Brentwood

Reference ID: JLSWC1



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