Wholesale Customer Care Executive Uk
2 months ago
**Role: Wholesale Customer Care Executive UK & Europe**
Fashion retail company founded in 1997 with its urban uniform concept in the contemporary market.
**Key responsibilities and duties**
Including but not limited to:
- Act as the main point of contact for the brand and Helmut Lang wholesale accounts and relevant sales team
- Work in partnership with the sales team to ensure exceptional customer service
- Proactively maintain the order book and enquiries / administration for the customer base, always ensuring accuracy and efficiency
- Manage all Purchase Order Number retrieval and updates
- Order Confirmation - Post Market and amendments
- NSR (delivery date) monitoring - Communicate all shifts in order delivery dates to relevant teams.
- Assist in EDI management for Key Accounts.
- Assist in order entry during key selling campaign dates.
- Work in partnership with Logistics and 3PL to ensure orders are shipped and delivered in full.
- Continuously develop brand knowledge to enhance cross-sell, up-sell, and replacement styles for orders opportunities.
- Continuously identify process improvements and support operational efficiency whilst managing customer expectations.
- Raise invoices, credits, debits, end of season RTV and warehouse returns.
- Faulty and Return product management.
**Key Skills, experience and knowledge required**:
- Experience in wholesale customer service working in a head office environment.
- Experience of working B2B, able to confidently liaise with the supply chain of the wholesale customer order book.
- Able to work well under pressure and with tight deadlines.
- Fluent in Italian, both written and verbal.
- Understanding of a retail supply chain function and the various stakeholders that exist within it.
- Ability to adapt to change.
- Demonstrable problem solving and problem identification skills.
- Ability to handle challenges in a professional manner.
- Ability to manage, plan and organize work requirements in an efficient manner.
- Goal oriented and values continuous improvement.
- Intermediate Excel skills desirable (V Look ups, pivot tabled etc.)
- Commercial acumen, able to identify opportunities to drive sales.
- Knowledge of export operations and logistics.
- Experience in using ERP BlueCherry desirable.
**OFFERING**:
- Paying from £15-£18 per hour depending on experience + holiday pay + pension contributions
- Weekly pay with immediate start
- 40 hours per week for 3 months minimum
- x3 working from the office in Regent St, London
- 9am to 6pm
- x2 days working from home
- 9am to 6pm
- You may need to travel to Italy on occassions
- Opportunity to develop further and be considered for permanent opportunities
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