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Head of Service Management
4 months ago
**Head of Service Management**:
**Grade 9 (£53,353 - £61,823 p.a. depending on experience)**
This role will be based on the University of Leeds Campus with scope for hybrid working. We are open to discussing flexible working arrangements.
**Are you a skilled and experienced IT Leader? Are you committed to delivering an effective and efficient service in a large and complex organisation? Do you have experience of delivering both customer service excellence and continuous service improvement in a changing landscape?**
The University of Leeds is one of the top 135 universities in the world. We have a truly global community, with more than 39,000 students from 170 different countries and over 9,000 staff of 100 different nationalities. Established in 1904, we have a strong tradition of academic excellence, reflected in first-class student education, along with world-leading research that has a real impact around the globe.
You will be responsible for building out and leading our Service Management team (Process & Quality (ITIL functions Operations, and Service catalogue; Service Delivery; and our Supplier, Contract, Licensing and Asset team), enabling a culture of customer service excellence across your service area and more widely across IT. You will take a key role in the continued development of the service offering, enabling a culture of continuous service improvement and input into the implementation of the IT strategy.
You will represent IT at a University level, and externally in both Higher Education and IT Sectors, collaborating with wide range of stakeholders to articulate targets and strategies to support the University's strategic plan.
This is a key leadership role within the IT Service and is expected to work pro-actively with considerable autonomy, setting vision and engaging.
**What we offer in return**
- 26 days holiday plus approx.16 Bank Holidays/days that the University is closed by custom (including Christmas) - That’s 42 days a year
- Generous pension scheme plus life assurance
- the University contributes 21.6% of salary.
- Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
- Personal Development: Access to courses run by our Organisational Development & Professional Learning team, and self-development courses including languages, Creative Writing, Wellbeing Therapies and much more.
- Access to on-site childcare, shopping discounts and travel schemes are also available.
And much more
**To explore the post further or for any queries you may have, please contact**:
Peter Halifax, Chief Technology Officer
**Location**:
- Leeds - Main Campus**Faculty/Service**:
- IT**School/Institute**:
- DDO**Category**:
- Professional & Managerial**Grade**:
- Grade 9**Salary**:
- £53,353 to £61,823 per annum**Working Time**:
- 1.0 FTE**Post Type**:
- Full Time**Contract Type**:
- Ongoing**Release Date**:
- Monday 13 February 2023**Closing Date**:
- Monday 06 March 2023**Interview Date**:
- To be confirmed**Reference**:
- ITDDO1019**Further details**:
