Quality Change and Tranformation Manager

1 month ago

Redhill, United Kingdom TLP Consultancy Ltd Full time

**Quality Change and Transformation Manager**:

- 12-month FTC
Redhill, Surrey (hybrid working)
£60-70,000 plus £6,000 car allowance

Job spec in a few lines:
a strong, experienced quality manager who can look at our processes and suggest change to senior members at EXCO level so they will need to have strong negotiation/influencing skills.

A leading financial services company is looking for a Quality Change Consultant on a 12-month fixed-term contract to join the team leading on the scoping, re-design, implementation and embedding of their quality framework. This will significantly contributeto ensuring they promote and deliver good outcomes for customers in line with the FCA's Consumer Duty. It will also help to ensure continued compliance as an FCA-regulated firm.
Responsibilities will include:

- Make recommendations on how the customer journey can be enhanced to ensure it consistently promotes good outcomes for customers in-line with the FCA's Consumer Duty
- Lead in the scoping, re-design, implementation and embedding of quality frameworks
- Review, evaluate and challenge the effectiveness of their conduct risk and quality management information (MI). In addition, make recommendations for improvement, supporting the implementation of any changes
- Review the effectiveness of the quality tools/ systems and other technical support currently in place, make recommendations for improvement, and support in the implementation of any changes
- Manage the creation, development, and delivery of information to support colleagues in embedding quality frameworks
- Provide technical guidance to relevant internal stakeholders on quality frameworks where necessary
- Engage, mobilise, and negotiate with key stakeholders. This will include regular dialogue with colleagues managing the implementation of the FCA's Consumer Duty
- Track, document, report and present on the progress of the Internal Action Plan
- Lead and support in delivering change
- Conduct any other work commensurate with the role
What we're looking for:

- Detailed working knowledge of the FCA Handbook particularly the high-level standards, the Consumer Credit Sourcebook (CONC) and Consumer Duty
- Ability to solve a range of problems, offering pragmatic solutions taking account of regulatory and business/ operational considerations
- Experience of working in an FCA/ PRA regulated firm
- Previous experience in Change Management and Transformation
- Capable of making independent, informed challenge of management information, policies, procedures, and processes
- Strong time management skills; can confidently meet multiple deadlines with effective prioritisation
- Excellent written and verbal communication skills. Adaptable style and approach, tailored to the audience
- Ability to integrate a customer outcome focused approach. Demonstrably customer centric
- Previously worked with/ familiarity of ISO 9000 standards or equivalent
- Capable of analysing a range of data, drawing conclusions, and making recommendations for change
- Good understanding of risk management. Ability to identify, assess, manage, and report risks
Range of benefits include:

- Competitive salary of £55 - £60,000 dependant on experience
- 30 days holiday per annum, plus bank holidays
- Annual bonus
- Car allowance
- Private medical cover
- Generous pension contributions
- Employee assistant programme
- Enhanced family friendly policies
- Sharesave scheme
- Discounts on high street brands
- Local retail discounts

TLP Consultancy Ltd is acting as an Employment Agency in relation to this vacancy.

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