Retail Marketplace Manager

1 month ago

Derry, United Kingdom Appcastenterprise Full time

Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brandsin the industry with more than 250 years of combined history - names such as Ladbrokes, partypoker, bwin and Coral.**Purpose**:

- To lead, motivate and inspire the shop teams to maximise shop profitability through promotion of products and management of costs. To deliver, with the shop teams, outstanding customer service whilst adhering to all company policies, procedures, complianceand standards. Creating a safe and enjoyable environment where colleagues and customers feel welcomed and engaged._

**Responsibilities**:

- (Responsible for managing two, and in some limited cases three shops)_
- Leading, developing and training the teams so they are able to deliver consistently exceptional customer service. Ensuring a great customer journey and resolving complaints and issues when necessary.
- Ensuring compliance with the following:

- Health and Safety procedures
- Responsible Gambling and Self-Exclusion Guidelines
- Security procedures
- Think 21
- Cost Control
- Maintaining high shop standards, taking pride in the shop and ensuring all colleagues adhere to the company uniform policy and focus on shop cleanliness.
- Responsible for ensuring the shop is cleaned on a regular basis and tidy at all times.
- Building strong shop teams through effective recruitment, induction and ongoing training and development.
- Managing the shop teams to ensure strong performance, high attendance levels and appropriate conduct.
- Developing the shop teams in their current role and supporting development for those with potential for future roles within the business.
- Encouraging the shop teams to understand the company's product offering, including in shop and online, to enable them to have confident conversations with customers.
- Managing all shop controllable costs within the agreed budget.
- Ensuring the teams have commercial awareness and understand how they can personally impact the shops’ profitability.
- Managing the shops’ profit and loss account.
- Effectively managing the shops rotas to ensure the shops are resourced correctly, operate within the optimum hours allocated, and are in line with the Working Time Directive.
- Supporting the area with rota management to ensure all shops are fully resourced and absence covered.
- Supporting the area with investigations, grievance meetings and formal performance meetings.
- Managing any absence calls efficiently, utilising the most cost effective resource to resolve.
- Ensuring annual leave is fairly proportioned across all colleagues.

**Benefits and Development**
- Discounts to over 500 different retailers
- Pension Scheme & Annual share save
- Performance based cash incentives paid every pay run
- 2 days Induction session to give you the best start when joining the business
- All new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web based content on the Entain Academy and support from your colleagues
- Ongoing performance development with your Line Manager to receive regular feedback and plan your personal development
- An advancement programme to take you on a structured journey to becoming a Marketplace Manager of the future or even the potential for advancement to other parts of the business

**Working Patterns**

**In Most of our shops opening hours are 8:45am - 9:45pm Monday to Saturday and 10:30am - 6:00pm on Sundays.**

Shifts are devised on a rota basis and will change weekly, they will include evening and weekend working.

You must be **18 years old or over** to work in one of our betting shops.

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