Bereavement Adviser

End Date

Thursday 05 January 2023

Salary Range

£23,211 - £25,790

Agile Working Options

Other Agile Working Arrangements / Open to Discussion

Job Description Summary

An exciting opportunity exists for a Bereavement Adviser to work within our Estate Administration Services Team.

The applicant will be required to respond to demanding enquiries & deadlines whilst being able to identify customer estate administration needs & provide the appropriate support & guidance at an extremely sensitive time.

**Job Description**:

- A hybrid role currently working three days per week from the office in Abingdon, Oxfordshire & two days per week from home.

. Role is a primarily telephone based role which requiring excellent communication skills & office related
- Able to build relationships with recently bereaved families & with colleagues across LBG & its partners.
- Perform varied administrative tasks (e.g. Collate information relating to the deceased's estate, identify & mitigate any associated risks).
- Work within current processes, systems, and procedures to create, organise & maintain files.
- Work collaboratively with our Technical Support team & remote Bereavement Mangers
- Uses the full functionality of standard office software as required to prepare routine letters, memoranda, reports and similar documents following detailed instructions.
- Accomplishes work objectives by determining own work schedule, whilst collaborating with other team members.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.