Night Porter

7 months ago

Chippenham, United Kingdom Best Western Angel Hotel Full time

Handle all queries promptly ensuring the customer receives friendly and efficient response
- Ensure all areas are secured and carry out regular security checks throughout the night
- Prepare and serve food and drink from the 24 hr menu upon request to residents
- Ensure all food and drinks served during the night are charged for, and to ensure no revenue is lost.
- Undertake the check-in and check-out of guests, ensuring that all accounts are settled before departure
- Operate the early morning call system, ensuring all guests receive their call as requested
- Communicate any request to the relevant personnel
- Move guest luggage if requested
- Organise taxi or transport for guests, also staff, if authorised by Duty Manager or General Manager
- Control of music and lighting in all public areas
- Set up and breakdown conference and banqueting rooms as and when required as per Company standards, function sheet or instruction from the Duty Manager
- Ensure all function rooms are cleaned to the required standard when required
- Collect in breakfast cards from bedrooms, prepare and serve early trays
- Assist guests after functions with their requirements
- Ensure that only residents are in the hotel at the end of functions
- Keep all bars secure at all times
- Report any maintenance defects to Duty Manager at the end of the shift
- Ensure that no staff come into the hotel during the night when off duty, unless authorised by General Manager or Duty Manager
- Be of a smart appearance at all times paying particular attention to personal hygiene
- Adhere to all fire, health and safety procedures
- Prepare the function board for the following days meetings
- Be available for training and staff meetings as requested

The job description is not exhaustive and the job holder may be requested from time to time to carry out tasks requested by the management.

**Job Types**: Full-time, Part-time, Permanent

Schedule:

- 8 hour shift
- Night shift

Work Location: In person

Reference ID: DA/002

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