Customer Support Advisor

Customer Support (Helpdesk / Technical Support)

Customer Support (Helpdesk / Technical Support)

HOURS: 9.00am - 5pm Mon - Fri
Excellent career development opportunities

DEPARTMENT:
Will spend time in all relevant departments to expand learning and knowledge but primarily focused in IT Support.

SECTOR:
H-TEC is placed within the Commercial Transport Industry and Information Technology Business Sectors.

LOCATION:
H-TEC Head Office - Unit 1 Horsepool Grange, Elliotts Lane, Stanton Under Bardon, Markfield, Leicestershire, LE67 9TW

REPORTS TO: Manager

MAIN PURPOSE OF JOB:
Providing support and training to customers on company products.
Installing Company software remotely to customer pc’s
After Sales care

KEY ACCOUNTABILITIES:

- To undertake a range of tasks in relation to customer IT support
- To deal with customer enquiries efficiently and diligently
- To understand and comply with policies and procedures
- To understand the Hours Law for HGV and PSV drivers **To carry out work in a safe and diligent manner**
- To comply with all Health & Safety policies and procedures
- To attend and fully participate regular training and development reviews with line management, mentor, HR representatives and other nominated representatives.
- To undertake additional duties in line with capabilities as requiredKEY COMPETENCIES:
Technical Skills
Able to carry out a variety of technical duties related to the role, competently and efficiently with training and/or support as appropriate.
- Demonstrates a logical and practical approach to tasks
- Takes opportunities to learn new technical skills
- Gains experience to improve technical competence
- Takes on additional responsibilities once suitably qualified and/or trained
- Ability to problem solve

Service Excellence
To deliver the best possible standards to customers (both internal and external) at all times by keeping promises, never compromising on health and safety and being aware of the environmental impact of our activities.
- Undertakes all tasks willingly, prepared to go the extra mile
- Completes all tasks, including paperwork accurately and to a high standard and on time
- Demonstrates a professional attitude and approach at all times
- Takes a pride in their appearance and is punctual
- Ensures own and others Health & Safety at all times

Customer Relationship Building and Management
To build long term partnerships in order to understand and satisfy clients current and future needs.
- Takes every opportunity to develop positive and professional working relationships
- Honours customer commitments
- Takes a professional and courteous approach with clients at all times

**Salary**: £20,000.00-£23,000.00 per year

**Benefits**:

- Company events
- Company pension
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Markfield, LE67 9TW: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

Expected start date: 01/08/2023