Customer Support Advisor

2 months ago


Slough, United Kingdom Adecco Full time

Market leading multi-brand operational leasing organisation are looking to Customer Support Advisor to work on an ongoing basis. This role is hybrid working 2/3 days from the office in Slough, the other days can be worked from home.

**The Opportunity**

The customer care specialist will join the Customer Care & Quality department and will be responsible for managing customer contact by interfacing with various company departments.

**Key Responsibilities & Deliverables include**:

- Info/requests/complaints receiving and screening
- Info/simple requests managing feedback to customers and closing cases
- Complaints/technical requests routing to 2-nd level customer care operator or other departments
- Back-office activities (i.e., contract documentations sending)
- Complex requests & complaints received through their CRM software or other local tools evaluation
- Cases management and resolution autonomously or with the support of the departments involved within defined and shared SLA
- Follow up and feedback to the customer
- Information campaigns to customers to prevent/reduce 1st levels cases

***

**About You**
- Ability to meet customer expectations
- Oral and written expression skills
- Oral and written comprehension
- Persuasive skills
- Listening skills
- Strong communication skills/very good dialectical skills
- Ability to analyse a problem and quickly find the most effective solution

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Jessica Rees-Evans



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