Business Administration Apprenticeship

5 months ago


Durham, United Kingdom Durham Electrics and Fire Full time

Full job description

**Please note this job is for the following working days.**
- Wednesday 10:00-:17:30(7.5)
- Friday 10:00-17:30 (7.5h)
- Saturday 08:00-17:30 (9.5h)
- **Sunday 08:00-17:30** (9.5h) (**1 Sunday Every 4 weeks**)

**You will be responsible for the following**:

- Administering and booking engineer diary's.
- Participate in continuous improvement and training.
- Provide excellent customer service in both written and telephone contact to both our internal and external customers.
- Assist with the team workflow and manage your time effectively, whilst delivering a prompt, polite and right first time service to our Internal and external customers.
- Create and update records on the in-house management system accurately and safeguard customer data in accordance with the agreed policies and processes.
- Carry out other ad hoc admin duties.

**Required knowledge, skills and behaviours**:

- Excellent organizational skills and good time management with the ability to prioritize your tasks to meet deadlines.
- Ability to work at pace and as part of a team to achieve a team goal.
- Have a keen eye for detail to ensure accuracy of data.
- Excellent problem-solving skills.
- Resilient and able to learn from experience.
- Good communication skills (written and verbal) to deal with a range of stakeholders, both internal and external.

**Job Type**: Part-time

**Salary**: £11.44-£12.00 per hour

Expected hours: No less than 24 per week

Schedule:

- 10 hour shift
- 8 hour shift
- Every weekend
- Flexitime
- Holidays
- Monday to Friday

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Customer service: 1 year (required)
- Administrative experience: 2 years (required)

**Language**:

- English (required)

Work Location: In person

**Job Type**: Part-time

**Salary**: £11.50-£12.50 per hour

Expected hours: No less than 24 per week

Schedule:

- Day shift

Work Location: In person


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