Advice Caseworker

6 months ago

Lancaster, United Kingdom University of Cumbria Students' Union Full time

**About us**

We are inclusive and fun.

Our work environment includes:

- Work-from-home days

If you have a passion for helping people, our students need your help Support the Senior Advice Caseworker in providing appointment-based and mail advice on academic and welfare matters. Whether in person, on the phone or via Teams, we are looking for someone who can advise students on their options, give clear explanations and problem solve when needed.

You will provide first class customer service with a specific focus on facilitating the effective delivery of casework and, when or if the service is quiet, chip in with other relevant projects.

**Job Types**: Part-time, Permanent
Part-time hours: 17.5 per week

**Salary**: From £20,004.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Casual dress
- Employee discount
- Flexitime
- Sick pay
- Work from home

Schedule:

- Flexitime
- Monday to Friday

Ability to commute/relocate:

- Lancaster, LA1 3JD: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- advice/support: 1 year (required)

Work Location: Hybrid remote in Lancaster, LA1 3JD

Reference ID: UCSU-CAS

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