
Credit and Collections Specialist
6 months ago
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
:
Credit Control (60%)
- Proactively chase and manage Approx. 150 customers to ensure payments are received within the terms.
- Review and evaluate the AR ageing daily to identify any potential collection issues - Approx. $100M.
- Enter and accurately allocate customer payments daily.
- Complete customer account reconciliations when necessary.
- Send statements, copy invoices and credit notes to customers.
- Manage and maintain the on-boarding process for all new customers.
- Establish and maintain a mutually beneficial working relationship with internal and external customers.
- Liaise across departments and functions to ensure all customer queries are resolved swiftly.
- Ensure a high level of customer service is delivered.
- Maintain and provide consolidated collection updates to management weekly.
- Achieve internal quarterly KPI’s.
Order Validation (40%)
- Review and approve Service Contracts via Oracle & Salesforce daily - 30 to 40 contracts per day on average.
- All Service Contracts are required to be reviewed to ensure they match our customer Purchase Orders for completeness, and to comply with our internal policies,
- Manage and maintain the Order Validation workflow streams and processes to ensure all contracts are handled in a timely manner.
- Work in partnership with the Service Contracts team and provide real-time support to resolve any customer queries.
- Monitor the Order Validation workflows to prioritise the approval of any urgent orders.
MINIMUM QUALIFICATIONS:
- EMEA Credit Control experience of three to five years with Oracle is essential.
- Prior Order Validation experience with Oracle & Salesforce would be an advantage.
- Highly organised and detail-oriented, with excellent communication skills both written & verbal.
- A strong team player that can also work on an individual basis.
- Perficient MS Office skills - Outlook, Excel & Word in particular.
- Previous experience in a high-tech environment would be an advantage.
- Being able to work under time constraints and meeting deadlines would also be an advantage.
- Flexibility would be required to allow for extra hours over Quarter End.
LI-EM1
Equal Employment Opportunity
.
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