Touchpoint Advisor

**Role Category - the way you'll work**:

- This role has been categorised as a _**_hub-based_**_ role. This means that you’ll be based at a Thirteen site, primarily because you’re dealing with customers in-person or because you need access to key equipment. You probably won’t travel around the area for work very much and it’s unlikely that you’ll be expected or able to work from home._
- Can you deliver exceptional customer experiences?
- Do you easily build effective relationships with a wide range of people including customers and colleagues, with an ability to influence and negotiate?
- Are you comfortable with dealing with challenging conversations, remaining confident and firm, whilst being respectful and considerate?
- Do you have the skills to really listen to and recognise what it is that our customers really want and be committed to achieving the best possible outcome?

If your answer to these questions is yes, we have an exciting job opportunity that could be for you.
** The Role**:
We are looking for multiple Touchpoint Advisors based in the Tees Valley area to work as part of a Touchpoint team which delivers first class customer experiences in accordance with our business strategy, vision and values.

In this role, you’ll enhance the customer journey experience through the capture of quality and complete customer information, insight and failure demand via contact management systems, whilst also taking ownership of enquiries across all service areas as well as responding within service standard targets to all.

Hours of work will be around our call demands and will require flexibility to reflect the customer and business need within the hours of 8am - 8pm Monday to Friday and Saturday working on a rota basis.

**The Person**:
You’ll be able to use IT and media effectively and be able to respond to change and adapt to new systems, processes and working practices while dealing with a wide range of customer enquiries, identifying, and offering relevant solutions.

We’re looking for people who work well under pressure whilst completing customer enquiries that require attention to detail, communicate effectively to achieve team and company outcomes; empathise, listen to, and respond to the needs of customers to resolve issues.

**The future is exciting, and we only want the best to be part of it.**

**At Thirteen we're about homes and so much more.....**:
At Thirteen, we’re more than just a landlord. We believe everyone is an individual. That’s why we don’t just provide properties; we offer a home to suit each person’s needs.

And we’re not just about somewhere to live; our range of extra services means we can give people a helping hand specifically tailored to them if they need it.

Our strength, capacity and ambition to deliver what our customers need means we can change things for the better.

**So come and be part of making a difference. Great days for everyone are made at Thirteen.**

**Are you up for the challenge of bringing our vision to life and having great days at work?**:
There’s more information about this role in the documents attached to this advert. Find out about the benefits of working for Thirteen by clicking the attachment below.

If you’d like to talk more about the role please contact Andy Mason or John McCarthy, Touchpoint Team Leaders. Andy can be contacted on 07471963638 and John can be contacted on 07805763726.

**NO RECRUITMENT AGENCIES PLEASE