Membership Administrator

We are looking for a **Membership Administrator**to join a nationwide society, targeting members 50+ years old, with the aim to help develop friendships, socialise, and have fun. **Please see below for more details**

With over 300,000 members and over 100 branches nationwide, become a part of the society’s 200-year history and make a significant impact within the London region.

Through the services and benefits they provide, they help members with a range of queries and problems around social, care, and financial areas. Your work in this branch of the society will be extremely valuable, enriching, and rewarding.
- **Location: **Hybrid (1-2 days WFH), Office in Hammersmith
- **Hours: **9-5 (35 hours per week excluding lunchtime)
- **Duration: **Permanent, with 3-month probation period
- **Salary: **£25-32k DOE
- **Benefits: **Compensated training (and travel/accommodation fees associated with it), free society membership (and benefits associated with it), discounted events, dental and optical discounts, 28-day annual leave + bank holidays and Christmas-NewYear break, annual conference with complementary travel and accommodation
- **Start date: **ASAP

**About the role**

The Membership Administrator role requires you to be the main point of contact for members regarding care and welfare matters, acting as a care coordinator and an administrator for the business. You will be reporting to the Secretary Administrator, workingclosely with the Social Events Manager as a small team of 3.

**Key tasks and responsibilities**

In the role of Membership Administrator, you will:

- Use active listening skills to support members and help them identify options to resolve problems and improve their health and wellbeing
- Provide information and support to access help through organisation services and benefits or through external agencies
- Assist with any other general administration where necessary

**About you**

To be successful for the role of Membership Administrator, you will have/be:

- Excellent interpersonal skills
- Enjoy meeting new people
- Able to deal with money
- A proven ability to work to deadlines without supervision
- Strong organisational skills
- Some customer care knowledge
- Resourceful and able to overcome challenges
- Willing to work with a range of people with different backgrounds and social circumstances.
- Able to comfortably work independently, as there will be times you will be the only person in the office