Partially Remote

£20,000 - £24,000 DOE plus Benefits

Full time, Permanent - 37.5 Hours 9-5pm
- Are you an experienced Property Claims Handler, who is customer service driven and enthusiastic?
- Have you handled subsidence claims?
- Are you experienced in writing technical reports?

We have an exciting opportunity to join a specialist team within a professional and well-established company, where specific company training will be provided.

**Claims Handler Role**:
You will be responsible for the daily management of Property Claims, ensuring client retention and service excellence, whilst building strong relationships with all stakeholders.

**Claims Handler Responsibilities**:

- Proactively manage claims from first notification through to finalisation.
- Ensure the prompt appointment and oversight of relevant network contractors.
- Collate and provide complete and accurate information to contractors to enable them to action and respond in line with requirements.
- Manage incoming enquiries from clients, insurers, contractors, and policyholders in a professional and timely manner.
- Liaise with clients, insurers, contractors, and policyholders to gather information, provide updates, and manage expectations to ensure a smooth customer journey.
- Ensure all claims and enquiries are managed within the appropriate SLA’s and KPI’s.
- Constantly seek ways to improve processes and procedures.
- The ability to interpret site specific data, information, and images to make decisions on policy liability, approve estimates and scopes of work.
- Additionally, reject claims, amend scopes of work, and discuss contractor reports and estimates.
- Technical report writing ability.
- Continuous professional development and maintenance of Insurance Industry knowledge.
- Ensure full compliance with all relevant regulation and legislation, including Data Protection Law and Health & Safety Regulations.

**Experience & Skills**:

- Claims experience (minimum 1 year)
- Customer service driven
- Motivated to achieve results
- Ability to work in fast paced environment against deadlines
- Insurance qualification/s desirable
- Excellent communication skills (verbal and written)
- Strong relationship skills
- Good IT skills, Microsoft Office, Outlook, Excel, and Word