Leisure Attendant

4 weeks ago

Newcastle, United Kingdom Schulte European Group Full time

**Job Ref**:SEG1591

**Branch**:Slieve Donard Resort Spa

**Location**:Slieve Donard Resort Spa, Newcastle

**Salary/Benefits**:Competitive Salary

**Contract type**:Permanent

**Hours**:Full Time

**Shift pattern**:Various

**Hours per week**:40

**Posted date**:22/08/2023

**Closing date**:07/09/2023

Nestling at the foot of the Mountains of Mourne, the magnificent Slieve Donard Resort and Spa stands in six acres of immaculate private grounds. A golden strand of beach borders one side while the mighty Royal County Down golf course frames the other. This lovingly maintained Victorian hotel is home to one of Europe’s finest resort Spas and is perfect for a short break, residential conference or grand event. Now part of the Marine and Lawn portfolio from 1st September 2023 there has never been a more exciting time to join our Team.

**Position Statement**:
As Leisure Attendant you will be responsible for:

- Ensuring public areas, back of house and service areas of the Spa are clean and presentable at all times.
- Ensuring all areas of the Spa are fully stocked.
- Preparing and replenishing all Spa and Leisure facilities as required.
- Ensuring the pool deck is maintained at all times, including daily testing and sampling.
- Attending to the changing facilities regularly throughout the day, while in use, to ensure the cleanliness and upkeep of the facilities are maintained.
- Ensuring exceptional guest service is provided, in accordance with our brand standards and 5 star Espa service requirements.
- Complying with all health, safety and hygiene policies and procedures.
- Ensuring all guest enquires are handled efficiently and effectively.

**Essential Criteria**
- A minimum of 6 months previous experience in a guest focused role.
- A proven ability to interact with guests and service users in a positive and professional manor.
- High standards of attention to detail and personal presentation.
- Excellent interpersonal skills and communication skills.
- Proven ability to demonstrate a passion to deliver excellent customer service.

**Desirable Criteria**
- Previous experience working within Spa or Leisure facilities
- Knowledge and/or experience of the inner workings of the plant room operation within leisure facilities

**The Perks**
- Enrolment in pension from Day 1 for all eligible team members
- Meal on each shift in a dedicated team member area
- Access to everyday discounts from high street retailers
- Car Parking
- Discounted hotel room rates for you and your family across the portfolio (TC’s apply)
- Refer a Friend Scheme - just by putting a good word in for a friend you could earn some extra cash
- Incentive schemes
- Employee Assistance Programme
- Team Celebration Awards and Recognition
- Workplace Communication Platform
- Life Assurance
- Access to participating in healthcare plans and insurance plans - just in case

**Equal Opportunities**

We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity. We value diverse cultures, ideas, and people as part of our core DNA.

**Right to Work**

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

**About us**

Nestling at the foot of the Mountains of Mourne, the magnificent Slieve Donard Resort and Spa stands in six acres of immaculate private grounds. A golden strand of beach borders one side while the mighty Royal County Down golf course frames the other. This lovingly maintained Victorian hotel is home to one of Europe’s finest resort Spas and is perfect for a short break, residential conference or grand event.

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