Lobby Host

1 week ago

London, United Kingdom 45 Park Lane Full time

We care about your career and are known for having the absolute best people in the industry. When you join us as a Lobby Host you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

**_
What you'll get_**

As a Lobby Host at Mayfair Park Residences, here are just some of the great benefits you will receive:

- Fantastic Employee bonus scheme and Excellent Service charge
- Complimentary stays including breakfast across the Dorchester Collection Hotels
- 50% F&B discount at selected bars and restaurants within the Dorchester Collection
- Vibrant Social events that bring employees together including Summer party and Winter ball
- Amazing benefits such as discounts in various high street and online shops, seasonal ticket loan, rental deposit scheme and competitive Private Pension Scheme
- Apprenticeship, training and development opportunities - from Level 2 (Hospitality Team Member) up to Level 5 (Operations Manager) and many others.
- £ 1000 bonus when you recommend a friend
- Access to immediate well being advice, because We Care about our employees

**_ What you'll do_**

You'll love what you do and take pride in delighting our guests:

- You will be responsible for welcoming and caring for our guests’ each and every need while they reside at Mayfair Park Residences.
- Some of your duties will include welcoming residents in a professional, courteous manner to ensure that they are immediately settled into a warm, hospitable atmosphere so they feel at home; identifying residents’ specific needs & requirements and handle all arrangements discreetly and coordinating with external agencies, as needed, to fulfil resident requirements
- You will also display thorough knowledge of current London transport, facilities & events e.g. place of interest, maps, famous place, transport & restaurants, airline & train timetables; actively promote in-house services & facilities to residents and demonstrate day to day knowledge of wider Hotel Services to provide advice to residents & maximise business growth.

The items shared are the essence of a day in the life of a Lobby Host, but we'll make sure you are provided with specifics on how we care for our hotel.

**_ What you'll bring_**
- Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Lobby Host you’ll have the opportunity to bring these to life and continue to create our legacy.
- Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
- English is the primary language used in our hotel. You can comfortably communicate in this language.

INDFOH

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