Health Records Assistant

3 months ago


North Shields, United Kingdom Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust Full time

Experience of working with the general public and being able to demonstrate professionalism at all times is an essential part of this role.

There is a physical element to the role involving moving and handling of flatbeds and trollies, use of stepladders and standing for long periods when working in reception areas.

Customer orientated service compliant with the Trust confidentiality policy in line the GDPR.

Receiving patients and visitors into the reception areas with accurate and efficient recording and process of patient activity using NHS computer systems including Patient Administration System (PAS) and Mediviewer.

Work in partnership with colleagues in the Health Records Hubs, wards and departments across the Trust to provide a high-quality service to enhance the patient experience.

To provide non-clinical advice to patients, relatives, the public and internal and external agencies.

We manage 4 major locality hospitals at Cramlington, North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics within Northumberland. Northumbria Healthcare NHS Foundation Trust, covers one of the largest geographical areas of any NHS trust in the country.

High quality patient care is at the heart of everything we do and strive to ensure every patient and service user has an exceptional experience with us.

Good interpersonal skills for effective communication with patients and service users.

Good numeracy, literacy and keyboard skills to enable accurate data capture.

Work as part of the larger Health Records Team and under the guidance of a Team Leader to ensure that a high-quality service is provided.

Good knowledge of GDPR.

Ability to prioritise and organise workload with competing and changing priorities.

To provide non-clinical advice to patients, relatives, the public and internal and external agencies.

Be flexible and able to adjust to the requirements of the service to cover various shifts, including weekends and Bank Holidays.

Share knowledge and skills with colleagues to maintain excellence in customer care through good service delivery in all areas of the department.

Follow corporate and local policies in all areas of work.



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