Ict Support Assistant

2 months ago


Chesterfield, United Kingdom Derbyshire Support Facilities Services Full time

As a ICT Support Assistant you are to act as the first point of contact for the ICT Support Services and be responsible for logging service requests received either in person or via telephone and electronic means. Where possible, provide first time fixes and resolutions to problems and where this is not achievable ensure that these are directed to the appropriate teams and resources to ensure prompt attention.

**Main Duties**:
To be part of the team providing ICT Service Desk cover on a rota basis Monday to Friday between the hours of 8am and 5: 30 pm.

To ensure that all calls received are properly documented in the Service Desk management system(s).

To prioritise and escalate jobs to appropriate ICT teams, communicating matters which may be seen as complicated by non-ICT staff.

To provide excellent customer care when dealing with users / customers both face to face and via telephone or electronic means.

Ensure that users / customers are updated on the progress of their logged call on demand and proactively.

Derbyshire Support and Facilities Services Ltd. (DSFS) is a subsidiary company that’s 100% owned by Chesterfield Royal Hospital NHS Foundation Trust.

DSFS has just under 1000 staff across Soft and Hard Facilities Services, and our corporate services including, ICT, Patient Records, Switchboard, Procurement, Finance and Clinical Engineering. Very much part of the ‘Chesterfield Royal family’, DSFS builds on solid NHS foundations to offer a more commercial approach that’s dynamic, flexible, and proactive.

DSFS are proud to be striving to achieve a truly diverse and inclusive flexible workforce by valuing and welcoming everyone’s abilities, uniqueness, and individuality. All our colleagues have the right to and should be able to feel 100% themselves at work; we believe that all our people add to and should improve our culture and not just fit in with it. By embracing our diverse backgrounds and differences our culture becomes richer and makes us stronger together.

For details of this exciting role, please see the attached Job Description and Person Specification.



  • Chesterfield, United Kingdom Derbyshire Support Facilities Services Full time

    leading and managing the ICT Applications Team delivering a first class service to Chesterfield Royal Hospital NHS Foundation Trust. Provide systems and service management ensuring maximum availability and performance with particular emphasis on supporting business critical processes such as Payment by Results To lead a team and be responsible for...


  • Chesterfield, United Kingdom Chesterfield Royal Hospital NHS Foundation Trust Full time

    Job summary The DSFS ICT team is at the forefront of supporting Chesterfield Royal Hospital NHS Foundation Trust to deliver its strategic aims and core objectives. This is achieved through the exploitation of Information, highly effective ICT and Digital solutions. Thus, enabling IT that is Simple, Robust and Accurate. We are looking to recruit a...


  • Chesterfield, United Kingdom Derbyshire Support Facilities Services Full time

    A bright and motivated individual is required to join our ICT department on a 12 month fixed term contract, to take responsibility for accurately allocating and maintaining access to key Trust systems, to enable staff to perform their duties effectively and deliver care to patients. This is an exciting time to join our busy ICT department, who are fully...


  • Chesterfield, Derbyshire, United Kingdom Chesterfield Royal Hospital NHS Foundation Trust Full time

    The DSFS ICT team is at the forefront of supporting Chesterfield Royal Hospital NHS Foundation Trust to deliver its strategic aims and core objectives. This is achieved through the exploitation of Information, highly effective ICT and Digital solutions. Thus, enabling IT that is Simple, Robust and Accurate. We are looking to recruit a customer focused,...


  • Chesterfield, Derbyshire, United Kingdom Chesterfield Royal Hospital NHS Foundation Trust Full time

    The DSFS ICT team is at the forefront of supporting Chesterfield Royal Hospital NHS Foundation Trust to deliver its strategic aims and core objectives. This is achieved through the exploitation of Information, highly effective ICT and Digital solutions. Thus, enabling IT that is Simple, Robust and Accurate. We are looking to recruit a customer focused,...

  • Linen Assistant

    1 month ago


    Chesterfield, United Kingdom Derbyshire Support Facilities Services Full time

    An excellent opportunity has arisen to join the DSFS Linen Team. The small but dedicated, passionate and committed Linen Team are based within Chesterfield Royal Hospital. The Linen Service provides the Trust's linen/curtain and uniform provision on a daily basis, the role will be responsible for the linen and curtain provision. The applicant will need to...

  • Linen Assistant

    4 weeks ago


    Chesterfield, United Kingdom Derbyshire Support Facilities Services Full time

    An excellent opportunity has arisen to join the DSFS Linen Team. The small but dedicated, passionate and committed Linen Team are based within Chesterfield Royal Hospital. The Linen Service provides the Trust's linen/curtain and uniform provision on a daily basis, the role will be responsible for the linen and curtain provision. The applicant will need to...


  • Chesterfield, United Kingdom Derbyshire Support Facilities Services Full time

    All on a rota basis Mon Fri Sat Sun and Tues Weds Thurs 22.75 average - 09:00 - 16:00 Interview date w/e 17th June 2024 What’s involved ? On a daily basis we have numerous patients discharged from the hospital, some of these patients will have been admitted with infectious conditions that have meant that the patient has been isolated in side rooms to...


  • Chesterfield, United Kingdom Derbyshire Support Facilities Services Full time

    DSFS Ltd are looking to recruit into the role of Patient Services Assistant Supervisor to work within the Facilities Division at the Chesterfield Royal Hospital. on a 22.5 hour temporary 12 month contract Reporting to the Patient Catering Manager, the post holder is responsible for helping to ensure that the organisation meets its statutory and contractual...


  • Chesterfield, United Kingdom Derbyshire Support Facilities Services Full time

    The Domestic Services Department provides a cleaning service to wards, departments and communal areas, playing a vital role in support of the above by maintaining a pleasant, hygienic, and comfortable environment for patients via the provision of high-quality domestic services. **Working hours are**: - 07:30- 15:00 2 days & 07:30 - 14:00 2 days Interview...


  • Chesterfield, United Kingdom Derbyshire Support Facilities Services Full time

    The Domestic Services Department provides a cleaning service to wards, departments and communal areas, playing a vital role in support of the above by maintaining a pleasant, hygienic, and comfortable environment for patients via the provision of high-quality domestic services. 17:00 - 20:00 Mon to Fri Interview date w/c 17th June 2024 Clean specific...


  • Chesterfield, United Kingdom Derbyshire Support Facilities Services Full time

    The Domestic Services Department provides a cleaning service to wards, departments and communal areas, playing a vital role in support of the above by maintaining a pleasant, hygienic, and comfortable environment for patients via the provision of high-quality domestic services. **Working hours are**: - 09:00-14:30 on a rota basis Interview Date w/e...


  • Chesterfield, United Kingdom Derbyshire Support Facilities Services Full time

    The Domestic Services Department provides a cleaning service to wards, departments and communal areas, playing a vital role in support of the above by maintaining a pleasant, hygienic, and comfortable environment for patients via the provision of high-quality domestic services. Working hours 20 hours per week - 13:00-17:00 rota based Interview w/c...

  • Psa Administrator

    4 weeks ago


    Chesterfield, United Kingdom Derbyshire Support Facilities Services Full time

    DSFS Ltd are looking to recruit into the position of Patient Services Assistant Administrator. The post holder will provide administrative support to the Patient Catering and Domestic Services team directly, working alongside other administrative colleagues in the team. This is a fast paced and varied role. The post holder will have the opportunity to...

  • Patient Records Clerk

    1 month ago


    Chesterfield, United Kingdom Derbyshire Support Facilities Services Full time

    The Patient Records department has a large team supporting the hospital in the delivery and storage of case notes within the hospital settings. As part of the team you will be responsible for delivering a timely and efficient service to all client utilising the service both internal and external to the hospital. Retrieve case notes from the Patient Records...


  • Chesterfield, United Kingdom Derbyshire County Council Full time

    The Governing board are looking to appoint an enthusiastic School Business Assistant to be responsible to the Headteacher and School Business Manager for School Administration. The successful applicant will: - Be an excellent representative and first point of contact for our school. - Effectively undertake a range of office administration and reception...


  • Chesterfield, United Kingdom Derbyshire Support Facilities Services Full time

    DSFS Limited are looking for a dynamic enthusiastic E-Procurement and Data Analyst to join the Procurement team to deliver taking the lead for analysis of procurement related data, our purchase to pay and e-procurement system development as well as the development of catalogue management functions to drive down cost and drive QUALITY of performance...

  • Security Operative

    2 months ago


    Chesterfield, United Kingdom Derbyshire Support Facilities Services Full time

    DSFS are looking to attract an additional Security Operative on a 42hr contract to join the current security team based at the Chesterfield Royal Hospital. Previous applicants need not apply. Please not e that a current SIA licence Frontline is essential for this role. The hourly rate for this 42 hour per week vacancy is £10.98 per hour plus enhancements...


  • Chesterfield, United Kingdom Derbyshire Support Facilities Services Full time

    The Information Governance Team at DSFS Ltd which is located at the Chesterfield Royal Hospital, is looking to appoint to the role of Information Governance Officer This role is ideal for someone looking to further develop or begin their career in Information Governance. You will have a variety of work tasks including managing responses to internal and...

  • Bank Porter

    1 month ago


    Chesterfield, United Kingdom Derbyshire Support Facilities Services Full time

    DSFS Ltd are looking to recruit 4 Porters on zero hour bank contracts, to work within the portering department based at the Chesterfield Royal Hospital. The duties include conducting a wide variety of portering tasks, you will be expected to work a shift pattern covering 24 hours a day / 7 days a week including weekends. Interview date to be...