Workshop Controller

Job Advert

A rare and exciting opportunity has arisen with Sandown Motor Group for a Workshop Controller at their Mercedes-Benz retailer in Guildford.

**The Company**

Sandown Motor Group have over 30 years of experience, selling and servicing Mercedes-Benz products. A privately owned group the Sandown name has an immensely proud heritage with Mercedes-Benz and means that they are experts in this iconic brand. Their simple goal is to deliver the most outstanding service from each of their sites in Guildford, Basingstoke, Poole, Dorchester, Salisbury, Newbury and Hindhead.

**The Role**

The main purpose of this role is to manage the process of optimising workshop resources to meet agreed departmental budgets and to control the flow of work through the workshop to maximise its utilisation and ensure that technicians are working efficiently.

To ensure customer requirements are fully understood and communicated in an effective manner to other members of the department.

You will be required to understand and communicate effectively with other members of the department. Ensuring efficient operation of the service department, to meet and exceed customer expectations and maximise workshop profitability.

**Key Responsibilities**
- To calculate and manage the effective use of workshop resources.
- Monitor individual and workshop efficiencies to ensure key performance indicators are met.
- Plan the distribution of work amongst the team utilising available skills mix.
- Identify individual training and development needs.
- Manage liaison between workshop and service reception on customer vehicle progress.
- Manage workshop standards in accordance with company requirements.
- Resolve customer issues in line with MBUK standard and customer expectations.
- Receive job cards from service reception, pre-time each job and allocate work to technicians so as to maximise sold hours and monitor progress of job.
- To receive customers and their vehicles in a friendly and professional manner, discuss and confirm their requirements and take responsibility for the vehicle during its time at the Retailer.
- To hand over and receive back any loan vehicle according to the published procedure.
- To ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule.
- Ensure that all internal and external customers receive excellent levels of customer service.
- Ensure that the department helps to promote services offered by other departments within the dealership.
- Identify any difficulties a customer may experience within any department and resolve these alongside the other departments within the team.
- You will be required in some instances to cover other departments due to absence or workload so must be prepared and able to adapt and diversify in accordance with the office/workplace dynamic.

**About You**

You will have previous workshop control experience, or senior technician experience within the motor trade. You will have fantastic leadership qualities, along with high levels of attention to detail and the ability to work in a methodical manner. You will also need fabulous communication skills and be able to develop relationships effortlessly always keeping the customer in mind. You will need to have a full driving licence.

**On Offer**

**£36,000 basic OTE £40,000.**

45 hours per week; Monday to Friday 0800-1800 with a 1-hour unpaid break.

Saturdays 0800-1400 on a rota basis, paid as extra hours.

**Our Process**

**Managing your data