Customer Service Representative

2 weeks ago


Manchester, United Kingdom The Connected Consulting Full time

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our clients and ensuring their needs are met in a timely and professional manner.

**Responsibilities**:

- Provide accurate information about products, services, and company policies
- Analyze customer feedback and provide suggestions for improving our products and services
- Maintain a high level of professionalism and phone etiquette at all times
- Collaborate with other team members to resolve complex customer issues

**Requirements**:

- Excellent verbal and written communication skills
- Strong problem-solving skills and ability to analyze customer needs
- Ability to multitask and prioritize tasks in a fast-paced environment
- Exceptional phone etiquette and active listening skills

**Salary**: From £24,630.42 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Manchester: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 09/04/2024



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