Orthopaedic Outpatient Administrator

3 weeks ago


York, United Kingdom York and Scarborough Teaching Hospitals NHS Foundation Trust Full time

Are you looking to make a difference in the work that you do?

If so, this role could be for you.

We are looking to appoint an Orthopaedic Outpatient Administrator to join our Orthopaedic Administration Team at York Teaching Hospital.

This is a varied role and the post holder must be able to flexibly provide cover across three areas:

- Referral management centre
- Reception desks dealing with patients face-to-face, ensuring they are booked in and directed to the appropriate waiting areas
- Call centre, handling large volumes of calls, agreeing outpatient appointments, as well as dealing with other appointment related queries

It is essential that this work is carried out accurately and efficiently as it is important that the patient experience is a positive one at what can be a very worrying time. You must be able to demonstrate that you have the necessary organisational, administrative and communication skills, the ability to work under pressure and using your own initiative, as well as excellent telephone skills.

The hours advertised are required to cover service needs - Monday - Friday 8am to 4pm and Monday to Friday 9am to 5pm.

The role is 37.5 hours per week however, part time hours would be considered.



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