Groups, Meetings

4 weeks ago


Birmingham, United Kingdom MHDV Full time

**Monday to Friday 9-5.30 working pattern - £11.00 p/h 40 Hr Contract Permanent**

**Job Title**:Groups, Meetings & Events Sales Agent

**Reporting to**:Groups, Meetings & Events Team Leader

**Description**:Works to a consistent process and sells Groups, Meetings & Events according to the agreed revenue strategy and processes

**Bases**:Central Sales Office, Hagley Road, Birmingham

**KEY OBJECTIVES**
- To work as part of an external hotel shared services team, an extension of the hotel M&E teams
- To provide high level service and processes for customers with Groups, Meetings & Events enquiries for all hotels across the estate within both Malmaison & Hotel du Vin
- To have a strong working knowledge of hotel reservations and group quoting processes, to maximise conversion and revenue performance
- To engage with customers to gain crucial information is gathered to maximise the enquiry handling experience and maximise conversion opportunities
- To engage with the Revenue Management Team, to ensure group enquiries are negotiated in line with customer budgets and our business needs
- To communicate effectively with the hotel teams, understanding their business needs, local product knowledge and the dynamics of the space within each of the hotels
- Adhering to our brand call handling guidelines and following up on all leads in a timely manner

**KEY AREAS OF RESPONSIBILITY**

Finance:

- To ensure deposit and payments for events and groups are secured and credit checks have been completed for customers requesting credit terms
- To maximise upselling opportunities, to drive increased F&B sales from all M&E bookings

**Service & Product**:

- To maximise upselling opportunities, to drive increased F&B sales from all M&E bookings
- Inbound calls for group bedrooms, meetings and events across the estate
- Maximising conversion of enquiries, liaising with Central Sales and Hotel teams as required
- Strategic price quotation according to the revenue strategy
- Contracting Process and Follow Up/Chase of outstanding enquiries
- Proactive outbound enquiries
- Handover to Hotel/Central Admin Process
- Feedback on lost/cancelled business to Brand
- Cross-selling of brands to maximise conversion opportunities
- Adherence to QDOS Mystery call standards in all customer communications
- Liaison with Sales Team to implement sales initiatives
- Input towards developing and growing sales
- Upselling of additional products such as private dining, meeting space etc. to maximise sales revenue

**People**:

- Communicate with team, hotels and customers effectively
- Respect yourself and others

**PERSONAL RESPONSIBILITIES**:
**Self-management**:

- Sets high standards of performance in all areas
- Methodically plans and organises, using a systematic approach to get things done
- Manages time and resources effectively
- Prioritizes actions and manages tasks through to completion in a timely manner
- Actively seeks opportunities to develop and learn from experience

**Communication & Leadership Skills**:

- Communicates openly and clearly both verbally and in writing
- Pitches information at the appropriate level
- Listens to the needs of others before contributing
- Develops positive working relationships at all levels

**Problem Solving & Decision Making**:

- Collects and analyses relevant information about a problem
- Seeks innovative solutions
- Makes conscious decisions to go for action
- Accepts personal responsibility to make things happen

**Pro-activity**:

- Self-reliant, working with mínimal control and direction
- Acts on own initiative where appropriate
- Has the drive and determination to succeed
- Contributes and is effective when working with team members and peers alike

**Influencing Skills**:

- Expresses confidence in own idea and is able to network with other to get the job done
- Gains commitment to action from a range of people through the internal network

**Flexibility**:

- Acts quickly and positively to new situations
- Continues to be productive in changing and challenging circumstances
- Can handle more than one task at a time

**GENERAL RESPONSIBILITIES**:

- To adhere to all the policies and procedures within our staff handbook PERFECT10N
- To attend meetings and training as required, to include travel away from home and overnight stays as necessary
- To perform all duties in a timely, professional and efficient manner in accordance with established company policies
- To undertake any reasonable requests made of you by the company, including flexibility in hours, location and responsibilities
- Project a professional image, reflective of our brands. Act as an ambassador to promote both Malmaison & Hotel du Vin as market leaders, growing our recognition and reputation

**SECURITY, HEALTH & SAFETY**:

- Ensure all Health & Safety Regulations are adhered to, to safeguard all of our guests and employees
- Take corrective action where required to improve safety of work areas
- Ensure that all potential a



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