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Customer Service Team Leader

3 months ago

StokeonTrent, United Kingdom Acacium Group Full time

**Customer Service Team Leader**

**Newcastle Under Lyme, ST5 9QD**

**£28,000 per annum**

**Permanent, full time Monday - Friday 37.5 hours a week**

**Shift Pattern: 8am - 4pm / 9am - 5pm / 10am - 6pm on a rota basis**

**Unlock your potential**:
Bank Partners (part of Acacium Group) is an established, reputable, multi-award-winning business that provide high-quality, independent staffing and services to some of the largest trusts in the NHS. We work in partnership with each of our trusts to support staff shortages across the wards seamlessly and efficiently. Our highly skilled healthcare professionals work with us because we’re able to offer them opportunities at some of the most prestigious NHS and NHS Foundation Trusts in the UK.

Due to business growth we have an exciting opportunity to appoint a Customer Service Team Leader We're looking for a results and customer-service driven individual to lead a team responsible for coordinating and handling bookings. You will be responsible for ensuring the smooth functioning and efficiency of the bookings team, whilst providing exceptional customer service and achieving business objectives.

**Every day you will...**
- Provide guidance and training to a team of Bookings Partners, coordinating schedules and distributing workload
- Monitor and evaluate the performance of the team, setting performance goals and targets and providing regular feedback to team members
- Oversee the end to end bookings process, monitoring response times, booking accuracy and customer feedback
- Ensure accurate and timely handling of all inquiries and requests, resolving any escalated issues or concerns
- Identify continuous improvement opportunities, seeking out ways to improve efficiency, enhance customer experience, and implement best practices within the team

**What's in it for you?**

We love exceptional people, and in return, we offer an exciting place to work, with a wide range of benefits, rewards and opportunities to grow your career, including:

- Dedication to developing you and your career
- we can give you the tools, guidance and support you need to be successful in your career
- Progression and development opportunities across a global organisation with over 20 different brands
- Flexible working model with opportunities to work from home
- Workplace pension scheme
- Gym Flex
- discounted gym memberships, UK-wide
- Regular events and incentives
- Discounted Tastecard membership
- Reward Portal, offering discounts on shops, restaurants and bars
- Free flu vaccinations
- Cycle to Work scheme
- Health Assessments and Dental Insurance
- Life Assurance, Critical Illness Cover and Private Medical Insurance
- Annual company holiday for top performers

**Join us and make a difference**

If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.

We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - **Putting People First, Always by your Side, Driven by Excellence.**

Join us and play a key part of shaping the future of society and improving people’s lives

**To thrive in this role, you must ideally have...**
- Previous experience managing a team
- The ability to drive team performance to achieve KPIs
- Previous experience in customer service with excellent communication skills
- Strong organisational and prioritisation skills with the ability to work well under pressure

**Our Inclusion Commitment**:

- We are passionately committed to being a truly inclusive and diverse company