Sales Consultant

4 months ago

Newcastle upon Tyne, United Kingdom Heals Full time

**JOB DESCRIPTION**

JOB TITLE: Sales Consultant / Visual Merchandiser

REPORTING TO: Concession Manager
- The following statements are intended to describe the general nature and level of work being performed. They are not an exhaustive list of all responsibilities and duties of a Sales Consultant - Home / Visual Merchandiser._

**OVERALL OBJECTIVE**

As a Sales Consultant you are the face of Heal’s and are responsible for providing a complete shopping experience for our customers that is unrivalled by our competitors. Your focus is to achieve sales thresholds by providing a complete and efficient customer experience and with particular attention to sales, merchandise, administration and security. You are responsible for providing the highest levels of customer service, demonstrating exceptional product knowledge and building quality customer relationships that result in increased sales and repeat business. Creating an inviting atmosphere and helping bring the Heal’s brand to life, you should aim to educate, inspire and excite our customers through your product and store knowledge. You will have additional responsibilities for visual merchandising within the homewares dept and lighting dept. You will be required to work with seasonal products and find creative ways to install lighting ranges.

**KEY PERFORMANCE INDICATORS (KPIs)**
- Sales Targets
- IPS
- Data Capture
- Customer Service and Guest Shoppers reports
- Feefo
- Sickness/absence history
- Timekeeping

**KEY RESPONSIBILITIES**

**Sales**

To ensure that sales opportunities are maximised by:

- Welcoming all customers within one minute of entering the department
- Meeting individual sales targets by selling at every opportunity
- Capitalising sales revenue by offering related products
- Engaging and informing appropriate customers to the Interior Planning Service (IPS)
- Retrieving at least 40% of customer details through data capture, with the aim to communicate marketing offers and events
- Approaching customers and initiate a conversation
- Asking open questions to establish customer needs
- Increasing sales by selecting products to meet customer needs
- Handling refunds graciously and turning them into sales opportunities
- Increasing the customer base by promoting the Heal’s mailing list, other related offers and events
- Completing sales using closing techniques

**Service**

To guarantee that excellent customer service is demonstrated at all times by:

- Delivering a culture of exceptional customer service, constantly pushing the boundaries to enhance sales and service performance
- Actively informing customers of our customer feedback service on ‘feefo’
- Ensuring to do everything necessary to satisfy the customer within given parameters and referring any customer problems to a member of management, if necessary
- Meeting and complying with customer care and service standards as a minimum requirement, including maintaining telephone standards
- Directing customers throughout the store or to the specific area the customer requests at all times, even when going on breaks, being sure to personally walk customers to desired location
- Aiming to achieve Guest Shopper commendations
- Handling multiple customers effectively
- Understanding and properly executing all systems and POS procedures to ensure quick sales transactions
- Following up promptly on any sales leads, keeping customer well informed along the way

**Merchandise**

To ensure that all merchandise is accounted for and highlighted to customers by:

- Gaining a thorough knowledge of the department’s merchandise range and the features and benefits of all product ranges
- Ensuring merchandise list information is used accurately
- Assisting with presentation of stock, ensuring that it follows the set standards
- Ensuring all stock is ticketed and priced
- Liaising with Supervisor/Manager, suggesting alternative locations for products and provide feedback through customers’ comments
- Reporting to Supervisor/Manager, the fast and slow selling lines on a weekly basis, as well as reporting any damaged stock or breakages
- Assisting in weekly stock counts and rotation of goods, as required
- Replenishing stock
- Assisting with stock takes in line with Company guidelines
- Ensuring security guidelines are followed in order to prevent theft of cash, merchandise or stock
- Keeping stock, stock rooms, till points and fixtures, fittings and merchandise clean and tidy
- Ensuring wastage in the department is managed effectively

**Personal Contribution**

Embodying a Heal’s model team member by:

- Being motivated and showing initiative; carrying out tasks willingly and without prompting from management
- Developing product knowledge, knowledge of competitors, product developments and market trends
- Adhering to Company dress code ensuring a professional image is presented by being well groomed and smart in appearance
- Maintaining excellent attendance and time keeping standards
- W

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