Technical Consultant

We've all heard that saying "it's like watching paint dry", well here at Crown Paints Darwen, we are recruiting someone to do just that

Ok, it is not quite as it sounds - we are looking for a Technical Consultant to join our Research & Development team. Someone who can test our products to ensure they do what it says on the tin, who can investigate complaints and find the route cause and also be an educator to our wider business and to our customers. So actually a pretty exciting role

**Sounds interesting, tell me more...**:

- You'll report on findings and collaborate with the wider R&D / QA teams to ensure that the requirements for current and future paints are fully considered and that follow-up testing and investigations are completed
- Agree settlement with parties concerned within pre-agreed authority limits or, where these are exceeded, make internal recommendations as to the best course of action to take.
- Provide sound technical advice/help to customers and Crown Paints employees alike on the suitability and use of Crown Paints products
- Undertake the preparation and supply of high quality painted samples as supporting aids for Marketing and Sales colleagues

**Sounds interesting, what skills and experience will I need?**:
For this role, we believe there is no better person than a time-served painter and decorator. If you have had experience on the tools and ideally hold an NVQ or equivalent in a relevant Painting & Decorating field then we'd like to hear from you. In addition, you'll also have:

- Customer focus and awareness of customer needs, internally and externally
- Experience of decorating commercial premises to a high standard
- Excellent oral and written communication and presentation skills to all levels, internally and externally
- A shown ability to exercise tact, diplomacy and judgement when dealing with customer complaints
- Sufficient digital literacy to function effectively in a modern business environment

***With great work comes great reward**:
Crown Paints takes pride in their excellent working conditions and in addition, offer an attractive reward package that includes:

- 28 days basic annual leave each year (plus 8 bank holidays)
- A variety of discounts / vouchers on products that Crown supply
- A generous pension plan where the Company will match, and even double your contribution
- Multiple other benefits relating to your health and wellbeing

**Application Process**

The interview process will consist of an onsite 1st stage technical assessment, likely to take 2 hours followed by a final competency based interview.

***A Little More About Us**:
Crown Paints have been manufacturing paint for longer than most, over 200 years in fact, with over 60 years proudly holding the Royal Warrant. It’s fair to say that we know our craft; however, what really sets Crown apart is the support we provide for cultural, humanitarian and scientific causes across the world.

Alongside our owners, The Hempel Foundation, we place a special focus on education for children in need, and are proud to support the education of over 55,000 children across 22 projects worldwide. You can therefore guarantee here at Crown - It’s not just paint. It’s personal