Clerical Officer

1 month ago

Newport, United Kingdom Isle of Wight NHS Trust Full time

We are recruiting for a Clerical Officer who wishes to join #TeamIOWNHS. You should share our passion and drive to ensure that our patients and staff receive quality and compassionate care and work with us to ensure the Trust continues its journey towards great people, great place.

We are looking for a highly motivated individuals to provide comprehensive reception/clerical support to the Diagnostic Imaging Department using a high level of initiative and discretion.

Excellent communication skills are vital as the post-holders will be required to liaise directly with patients, consultants and other hospital/external colleagues face-to-face, on the telephone and in writing.

Flexibility is required to cover peaks of workloads and provide cover to support the Admin Office as required. This includes bookings, Imaging reception and the Imaging Appointments Hotline. As a very busy department, there may be some evening and weekend rotational cover.

This role requires a willingness to work as part of a team as well as the ability to work unsupervised.

The ability to work under pressure, pay attention to detail and have excellent organisational skills are also necessary to manage the pressures of a very busy role.

To process all telephone enquiries from GPs and departments within this hospital for Radiology appointments and availability of examination reports.

To deal with patient and general enquiries, both in person and on the telephone, keeping relevant records.

Enter request forms onto the CRIS system

Scan all request forms

Open and distribute the post for the department.

Cover the reception desk, booking in patients and dealing with enquiries.

Deal with patient purchase of images, burning CDs/DVDs.

Send images to other hospitals using the IEP system

To undertake general clerical duties within all clerical sections, as directed by the Office Supervisor

We are passionate about providing excellent CARE, which is why our values are Compassion, Accountable, Respect and Everyone counts. Our mission is to make sure that our community is at the heart of everything we do and that we hold our values across all our services.

We are committed to endorsing inclusion, diversity and multiculturalism throughout out services and as such, our procedures and policies ensure that applicants are always treated fairly throughout the recruitment process.

The Isle of Wight NHS Trust is the only integrated acute, community, mental health and ambulance health care provider in England. We serve a population of approximately 150,000 residents, making the services we offer variable and personalised with a flexible approach to our service users.

Working for our Trust brings a variety of benefits, including an onsite day nursery, cycle-to-work scheme, discounts at local businesses and gyms, and the opportunity to hire Trusts beach hut in Ryde. We offer many flexible working opportunities, speak to us about how we might be able to accommodate a flexible working arrangement for you and if it works for the service, we will do our best to make it work for you.

The Isle of Wight is a unique and stunning gem located off the South Coast of England, a short ferry journey from Portsmouth and Southampton, with journey times taking from as little as 10 minutes. London can be reached in 90 minutes by rail from Southampton or Portsmouth. The island offers an amazing coastline with beautiful countryside, year-round events, festivals and award-winning attractions.
- To process all telephone enquiries from GPs and departments within this hospital for Radiology appointments and availability of examination reports.
- To deal with patient and general enquiries, both in person and on the telephone, keeping relevant records.
- Enter request forms onto the CRIS system
- Scan all request forms
- Open and distribute the post for the department.
- Cover the reception desk, booking in patients and dealing with enquiries.
- Deal with patient purchase of images, burning CDs/DVDs.
- Send images to other hospitals using the IEP system
- To undertake general clerical duties within all clerical sections, as directed by the Office Supervisor

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