Customer Service Representative
4 months ago
CCA Recruitment have a fantastic opportunity as a Customer Service Representative you will work on behalf of our banking organisation in the general insurance department.
You will support our customers with their home and motor insurance needs. You will be supporting customers who hold a policy with us and servicing their needs, including making changes to their policy. You will be interacting with customers to provide information in response to inquiries about products and services.
**Whats in it for you?**
- Starting from £20,500 plus annual bonus up to 10%. Bonus is discretionary dependent on your individual performance
- Our standard working hours are 36 hours per week and our contact centre operational hours are between 8am until 9pm (need you to be flexible between 7am and 9pm.) Our home working hours are between 8am and 8pm.
- Holiday Entitlement - Indulge in a generous holiday allowance of 7.2 weeks, including Bank Holidays
- Unlock fantastic offers and discounts on well-known brands
- Pension scheme
- Wellness Resources
- Blended Working Model - After initial onsite training & reaching competency in role, you will have the choice to be office based or to hybrid work from home via our ‘Moments that Matter’ model. You will spend most of your time working from home and come together in our offices for important moments.
- Life Assurance
**What we are looking for?**
- Great communication, listening and empathy skills.
- Ability to deliver a fantastic customer experience
- Able to confidently and comfortably use technology on a daily basis
- Previous customer service experience from retail, hospitality, leisure or a call centre environment
**Salary**: £20,500.00 per year
**Benefits**:
- Referral programme
- Work from home
Schedule:
- Monday to Friday
- Weekend availability
Work Location: In person
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