1st Line IT Support Technician

4 days ago

Middleton, United Kingdom Comfy Group Full time

**Location**: Middleton M24 2RW with frequent travel to other Manchester sites. Hybrid after initial on-site inductions.
**Contract Type**: Permanent
**Hours**: Full Time, 9am to 5pm Monday to Thursday / 9am to 3pm Friday
**Salary**: Circa £25,000 per annum plus competitive benefits

**About the Role**:
We are seeking a skilled and customer-oriented 1st Line IT Support Technician to join our dynamic IT team.

As a 1st Line IT Support Technician, you will be responsible for providing technical assistance and support to end-users, resolving software and hardware issues, and ensuring the smooth operation of our company's IT systems.

**In this role you will need to**:

- Diagnose and troubleshoot software, hardware, and network-related issues reported by end-users, ensuring timely and effective resolution.
- Assist with the installation, configuration, and maintenance of computer systems, software, and peripherals.
- Collaborate with other members of the IT team to escalate complex issues that require further investigation or specialized expertise.
- Document all support activities, including issue descriptions, troubleshooting steps, and resolutions, in a comprehensive and accurate manner.
- Conduct regular hardware and software audits to ensure compliance with organizational standards and policies.
- Perform routine preventive maintenance tasks, such as system updates, patch management, and data backups.
- Provide user training and guidance on basic software and hardware usage.
- Stay up-to-date with the latest trends and developments in the IT industry to continuously enhance technical knowledge and skills.
- Contribute to the development and improvement of IT support processes and procedures.

**Skills & Experience required**:

- 1-2 years of experience in an IT support role, providing technical assistance to end-users.
- Strong knowledge of Windows and/or Mac operating systems.
- Basic understanding of network protocols, TCP/IP, DNS, DHCP, and troubleshooting network connectivity issues.
- Solid understanding of computer hardware components and peripherals.
- Excellent problem-solving skills and the ability to think logically and analytically.
- Strong interpersonal and communication skills, with the ability to explain technical concepts to non-technical users.
- Customer-oriented approach with a focus on delivering exceptional service.
- Ability to work both independently and collaboratively within a team.
- Any relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are considered a bonus.
- Past experience working in a warehouse, manufacturing, or e-commerce environment is highly desirable but not essential.
- Understanding of the unique IT challenges and requirements specific to warehouse, manufacturing, or e-commerce operations.
- Familiarity with inventory management systems, order processing systems, or warehouse management systems.
- Knowledge of barcode scanning devices, label printers, and other hardware commonly used in warehouse and manufacturing settings.
- Experience supporting specialized software or systems used in warehouse, manufacturing, or e-commerce operations (e.g., enterprise resource planning software, inventory control systems).
- Understanding of data security and privacy considerations in the context of warehouse, manufacturing, or e-commerce environments.
- Ability to work effectively in a fast-paced and dynamic environment, prioritizing tasks and managing multiple simultaneous requests.
- Knowledge of ITIL (Information Technology Infrastructure Library) or other IT service management frameworks.
- Possession of a valid driving license and access to a car.

**Comfy Perks**

**Welcome to Comfy Group**:
With over 40 years' heritage, we are proud to be a Manchester-based, employee-oriented business. From our foundations in 1973, we demonstrate a strong record of growth and are looking forward to exciting times ahead. We are proud of the fact that one in three people in the UK sleep on a pillow that we have made, manufacturing products on behalf of trusted brands such as Silentnight and Sealy and working closely with national retailers to ensure our products are widely available in-store and online. We are truly Made in Manchester

You may have experience of the following: 1st Line Support, First Line Support, IT Service Desk Analyst, Technical Support Analyst, System Support Analyst, IT Support, Technical Support, Support Analyst, Network Support, Helpdesk Analyst, Desktop Support, Help Desk, IT Support Technician, etc.

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