Waiter/ess (Part Time)

3 weeks ago

London, United Kingdom Hilton Full time

**COCKTAIL WAITER/ESS - New Opening**

Launching July 2023 - Casual luxury with a distinctly London personality, effortlessly shifting from work to fun. The Bar is an all-day experience situated within the London Hilton on Park Lane, one of the cities most preeminent locations. Featuring classically inspired cocktails, exceptional coffee and a food menu encompassing playful takes on iconic dishes. A place to meet, work, eat, drink and play.

**Salary: PS12.50 per Hour plus annual service charge anticipated in the region of PS3700**

**This is a part time position for 32 hours a week**

**WHAT DO WE OFFER?**
- A competitive remuneration and benefits package
- Meals on duty, service charge and stylish uniforms
- Access to personal development programmes and hundreds of courses through Hilton University
- Worldwide career opportunities
- Industry-leading Team Member travel rates through Go Hilton
- Wellbeing initiatives to help you thrive and be your best self
- A workplace to be proud of
- Opportunities to be recognized for being awesome and doing a great job

**JOB OVERVIEW**

Waiters and Waitresses are responsible for welcoming and serving guests in a section of the bar.
- Are you passionate about creating memorable customer experiences?
- Do you love seeing customers enjoy a drink you've recommended?
- Are you a supportive and inclusive team member?
- Do you thrive in a fast-paced environment?

If so, this role is made for you

**KEY RESPONSIBILITIES**

As a Cocktail Waiter or Waitress, you will:
**1.**Exceptional Guest Experiences**
- Welcome guests to build rapport and create a great first impression
- Know your menus and daily specials in detail, so you can advise guests on drinks, signature serves, as well as dishes, ingredients, and portion sizes when you take their orders
- Treat food allergies and dietary requirements with absolute seriousness
- Contribute to achieving bar revenue targets through upselling and personalised customer recommendations
- Communicate effectively with the bar team and the culinary team so that all orders are correct, well-presented and delivered on time
- Serve alcoholic and non-alcoholic beverages, and food efficiently, following service sequences and bar standards
- Aim to exceed every guest's expectations, and take action to consistently offer high quality service
- Recognise repeat customers and their preferences, offering personalised customer service
- Take action to improve service when necessary and resolve complaints quickly, with support from your Supervisor when needed

**2.**Great Working Environment**
- Work effectively with the bar team to make sure operations run smoothly, contributing to a supportive, inclusive and motivational working environment for all Team Members

**3.**Day-To-Day Essentials**
- Make sure that you strictly comply with all regulations and standards, including health, safety and hygiene
- Set up your section for service, and make sure that equipment, guest areas and work areas are kept clean and tidy throughout the shift
- Make sure that you record all transactions in the POS system accurately at the time of order, that billing is accurate and that cash handling complies with hotel guidelines
- Assist in restocking inventory and equipment
- Give feedback and suggestions to the bar leadership team to improve guest and team member experiences

**WHO ARE WE LOOKING FOR?**

We're looking for someone with a passion for food and beverage and at least one year experience in a similar position. Experience in a signature restaurant would be an advantage.

To be successful in this position you will have:

- Guest focus, maintaining the highest standards of authentic service to create memorable guest experiences every time
- Excellent communication skills to create connections with diverse customers and share information clearly
- Great teamwork and a positive attitude
- Flexibility and adaptability, able to work effectively in a fast-paced environment while remaining calm and focused under pressure
- Curiosity in the latest beverage trends, in how these are blended into the menu, and in sharing these with guests using a suggestive sales approach
- Sustainability cautious, following best practices and taking pride telling product and supplier stories

A good knowledge of POS systems would be an advantage. You will be also fluent in English.

**USEFUL TO KNOW**:
This position is part-time (32h per week) and will require working weekend and evening shifts.

Position requirements also include being able to walk and stand for hours and the ability to lift and carry moderate weights.

**Want to know more about this job?**
- Contact Amy directly in our Recruitment Team on

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