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Product Delivery Systems Executive

3 months ago

Heathrow, United Kingdom British Airways Full time

This is a key time to be joining British Airways as we Build a Better BA. We take huge pride in our past - but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make us who we are. If you’re made of the same qualities as us, you could soon be part of the next chapter of our story. Together as one team, we’re connecting Britain with the world and the world to Britain like no one else.

**About the role**:
An exciting opportunity has arisen to join the Product Delivery team within British Airways’ Global Revenue. From actively supporting the launch of brand-new commercial products to protecting commercial interest on the day of departure, this role really has it all

Joining us now in this exciting time of growth, brings challenges and opportunities to develop your skills and build your career.

To succeed in this role, you’ll be an active problem solver, passionate about systems and technology, willing to sharing your expertise to support the business, and always be on the look out to challenge the status quo to deliver change and innovation.

The Product Delivery Systems Executive role spans across two main areas - Product Support and Commercial Operations:
The Product Support team maintains and develops most of our commercial selling and support systems. A key-enabler, you'll explore system capabilities to make sure our fare products are shown, distributed and sold to the right channel at the right time. In addition, you'll work with a wide range of other systems such as, codeshare tools and customer messaging.

The Commercial Operations team is the face of Commercial, tasked with protecting our commercial and customers’ interest inside the operational window. Working in this dynamic team will see you deal with a variety of operational areas, constantly on the look-out to optimise revenue, finding creative solutions to operational issues and representing Commercial in disruption. No day will ever be the same.

Product Support work regular business hours, Monday to Friday. Commercial Operations work shifts, with a 6-on-3-off pattern.

We will work with you to understand which area best fits your skills, interest and personal needs. Longer term, colleagues have the option to be rotated between the two areas, in order to further develop their skills and capabilities and experience different parts of the business.

**About you**:

- Proven problem solving and analytical skills to investigate complex issues, make decisions and implement solutions
- Strong influencing and communication skills, with ability to provide input in decision making process and adapt communication style, depending on audience

Experience of working in some of the following would be beneficial but not essential:

- Product Operations or Product Support
- Customer Success, Revenue Management, Reservations/Ticketing, Help Desk or Problem-solving, Pricing or Price Distribution, Business/Customer role in IT projects, Role involving 3rd party suppliers of IT products

Our Corporate and Support roles come with big potential to make your mark on our business. The airline industry changes so fast that we’re constantly evolving and finding new ways to impress customers and get ahead of our competitors. If you’re an innovator and brave and bold thinker, you will be in your element at British Airways.

Your impact on British Airways will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.

Not only will you have the chance to further your career development within BA, you’ll have access to our competitive reward and benefits package. This includes core company paid benefits such as a Defined Contribution pension scheme, generous Life Assurance cover and a whole host of options to support your physical, mental and financial wellbeing. You can also sign up for a range of voluntary benefits such as Private Medical cover, Dental and Critical Illness cover, Technology Scheme, Cycle to Work and Electric Car Scheme. And of course, you’ll be able to enjoy the benefit of staff travel as soon as you join us.

We are an equal opportunities employer and value diversity at British Airways. We do not discriminate on the basis of race, religion, age, marital status, veteran status or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

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