Medical Receptionist

4 weeks ago

Derby, United Kingdom Mickleover Surgery Full time

The purpose of this role is to greet patients and visitors to the practice in a courteous and efficient manner; respond politely and effectively to booking requests, telephone queries and enquiries and carry out a range of administrative tasks in order to ensure a high standard of service delivery to the practice population.

**KEY RESULTS AREAS**:
To deliver an efficient, effective reception service to patients of the practice working within the guidelines of practice policies and protocols.
- To provide the first point of contact for patients and visitors to the practice in an efficient and professional manner.
- To handle requests for appointments and home visits in line with agreed practice protocols and procedures ensuring appropriate allocation of clinical resources to support an efficient appointment system.
- To handle patient queries and enquiries efficiently and effectively.
- To receive and communicate messages for clinicians and other members of practice and attached staff accurately and in a timely manner.
- Respond to requests for test results from patients, strictly adhering to guidelines on patient confidentiality.
- To prepare repeat prescriptions as required in accordance with practice prescribing policy and guidelines, ensuring recall dates are checked and the patient is informed where review/pathology tests are indicated.
- To prepare acute prescriptions in accordance with the instructions of the GP.
- Maintain accurate computerised patient records, register new patients on to the clinical system, amend registration details, scan clinical documents and input clinical data accurately and in line with practice protocol.
- To be responsible for the preparation of premises for surgery, ensuring that all consulting rooms and public areas are tidied after each surgery session to provide a welcoming environment for patients, visitors and health care professionals. To ensure that all consulting rooms are kept locked when not in use.
- To be mindful of health and safety issues ensuring both public and private areas of the practice premises are kept safe and free from hazards at all times.
- To leave premises tidy and secure at the end of the surgery day.
- In accordance with instruction, carry out any relative duties which may be requested by the doctors, practice nurses or practice manager and which may be properly deemed to form part of the role of the receptionist in general practice.

**Confidentiality**:

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this Job Description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

**Health & Safety**:
The post holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

- Using personal security systems within the workplace according to practice guidelines.
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
- Making effective use of training to update knowledge and skills.
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
- Reporting potential risks identified.

**Equality & Diversity**:
The post holder will support the equality, diversity and rights of patients, carers and colleagues to include:

- Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner which is welcoming towards the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights.

**Quality**:
The post holder will strive to maintain quality within the practice and will:

- Alert other team members to issues of quality and risk.
- Assess own performance and take accountability for own actions, either directly or under supervision.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the

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