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Vendor Support Team Leader

4 months ago

Leeds, United Kingdom ASTON BARCLAY LIMITED Full time

We are the leading national independent auction group, led by quality people, driving the future of the remarketing industry through leading results, innovation, investment, excellence in technology and exceptional service.

Our mission is to bring new perspectives, energy and more innovative ways of working to extend our value within the automotive industry.

We are looking for a **Vendor Support Team Leader** to join our team at Leeds. The role reports to the Assistant Auction Centre Manager and will be responsible for delivering the customer service strategy on site.

Principle responsibilities include:

- Effectively lead the Vendor Support team.
- Be responsible for onsite vendor account management.
- Carry out administrative tasks with a high level of accuracy.
- Create accurate vendor sale reports.
- Ensure that levels of customer service within the function are exceptional at all times.

Duties Include:

- Provide visible, respectful leadership to the Vendor Support team and be the technical expert for direct reports.
- Maintain all systems ensuring that adequate and appropriate records are created and maintained.
- Manage the direct reports to achieve agreed outputs.
- Embed KPI’s to manage performance across team.
- Be knowledgeable in all areas of vendor SLA’s & requirements.
- Deal with enquiries from vendors.
- Close queries in a timely fashion, prioritising customer service.
- Add vehicle deliveries to the Auction Management System (AMS).
- Monitor “Not Inspected” & “Not Booked In” vehicles in order to ensure SLA’s are maintained and exceeded.
- Determine vehicle values using HPI valuation system and record information.
- Obtain reserve prices from vendors and input information into AMS.
- Prepare documentation to support Sale Day activities.
- Update vehicle records as required in AMS.
- Prepare the sale in AMS.
- Manage provisional bids.
- Prepare & provide vehicle entry sheets to Auctioneers as required.
- Prepare & dispatch pre & post sale reports.
- Produce monthly CAP data.
- Be the first point of contact for customer complaints.
- Escalate complaints where this is warranted.
- Complete the complaints log on every occasion.
- Ensure that feedback is learned from and work in a cycle of continuous improvement.

Skills/Experience:

- Experience in effective problem solving and decision making.
- Ability to manage, coach, mentor and develop people.
- Ability to work & manage a team in a complex, fast paced operations function.
- Interpersonal, influencing and communication skills.
- Experience of working to deadlines with quality output.
- Proven experience of delivering exceptional service to customers.
- Strong organisational and prioritisation skills.
- Automotive industry experience preferred but not essential.

40 hours per week, Monday to Friday. £25,000 per annum.

We offer a fantastic range of benefits that reflect the value we place on our employees and help make Aston Barclay Group a great place to work. These include:

- 25 days leave per annum + bank holidays
- The ability to purchase upto an additional 5 days leave per annum
- Enhanced sick/maternity/paternity/adoption policies
- Healthcare Cashback scheme on costs such as Dental, Optical and Physiotherapy
- Access to an online rewards scheme that gives you discounts and money back on everything from fashion, holidays, entertainment, car hire, health and beauty and even weekly shopping from major supermarkets
- Free Employee Assistance Program (also available to family dependants)
- Life assurance cover 2 x salary
- Christmas savings scheme
- Length of service awards
- Refer a friend recruitment incentive scheme
- Early finish on your birthday

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00 per year

**Benefits**:

- Additional leave
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

Work Location: In person