Reservation Systems Administrator

5 months ago

Cheltenham, United Kingdom Abercrombie & Kent Full time

**Come and join one of the world’s leading luxury travel brands.**

60 years after Geoffrey Kent founded A&K, we’re still setting the standard for adventurous, luxury holidays. Whichever role you join us in, whether customer facing or behind the scenes, everyone has their part to play in creating one-of-a-kind journeys that go beyond our clients’ high expectations.

With 55 offices worldwide and an unmatched network of connections across the globe, we offer adventures that can’t be experienced with any other tour provider. Working with a team of passionate and knowledgeable people, you’ll be able to open doors to private palaces, book Michelin-starred meals in the most remote locations and arrange out-of-hours museum tours. There’s always a buzz in the office about the latest ways we’ve gone the extra mile.

**PURPOSE**:To accurately interpret supplier contracts, loading them into the company reservation system following standardisation guidelines.

**RESPONSIBILITIES**:

- Data Loading - Accurately load and amend supplier contracts into the reservation systems in line with specific deadlines.
- Understand and read supplier contracts and manipulate data from these.
- To ensure system administration procedures and policies are maintained fully.
- To load all services in accordance with the agreed standardisation guidelines.
- To manage all product updates and requests via A&Ks Service Desk ticketing system.
- Checking - Check loading input by other team members onto the database, against the original supplier contracts and highlight any errors found.
- Identify missing or incomplete contracts or information and advise the ServiceDesk and Reservations Systems Team Leader.
- To liaise with A&Ks Destination Management Companies (DMC’s) on product requirements and import these services through A&Ks pipeline database.
- Notify the Service Desk and Reservations Systems Team Leader where missing or incomplete information is likely to impact given deadlines.
- To test, log and report all system errors to the Service Desk and Reservations Systems Team Leader
- Additional duties as required
- To give regular updates of loading progress, problems, missing information
- To share information with all team members.

**ABOUT YOU**:

- Be able to demonstrate a high level of accuracy and attention to detail having ideally worked within the role of administrator or data loader.
- Experience of working in a busy environment, with strong administration and organisational skills.
- Have proven data entry skills.
- Can manipulate data.
- Ability to prioritise and efficiently complete tasks in detail.
- Be strong in numeracy.
- Up-to-date knowledge of Outlook, Word, Teams, and Excel
- Have strong communication skills.
- Be able to work both as part of a team and/or independently.
- Be able to manage own workload.

**WHAT WE OFFER**:

- Competitive salary plus commission or annual bonus plan (depending on role)
- Enhanced Parental Leave
- Discounted travel
- Pension
- 25 days annual leave - In addition to bank holidays
- Cycle to work scheme.
- Employee Assistance Program
- Travel Loans
- Recruitment Referral Bonus
- Social Events

**Why work for A&K**

What makes A&K a great place to work is the people. It’s our people who foster the supportive environment that will make you proud to work for A&K. There will also be ongoing training and the opportunity to progress your career - not just in the UK, but as part of our global business.

We’re also a company that makes a difference. Abercrombie & Kent Philanthropy (AKP) has supported local communities around the world for the past 40 years, and we were recognised by _Which?_ for looking after our clients during the pandemic.

**Job Types**: Full-time, Permanent

Pay: £23,400.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free parking
- Gym membership
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Work Location: In person

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