Ioc Customer Exec

3 weeks ago

Heathrow, United Kingdom British Airways Full time

This is a key time to be joining British Airways as we Build a Better BA. We take huge pride in our past - but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make us who we are. If you’re made of the same qualities as us, you could soon be part of the next chapter of our story. Together as one team, we’re connecting Britain with the world and the world to Britain like no one else

An exciting opportunity to work at the heart of the airline within Integrated Operations Control supporting the Customer Operation for our 24/7 Global Network. The team within the IOC have the responsibility to control the BA global operation, allocating aircraft and crew, planning flights and managing disruption to protect the customer proposition.

With flights to over 200 destinations and up to 800 daily departures, no two days are the same and the role is key to ensure we consider the customer with every decision we make and deliver a coordinated communication approach when challenges arise. The role has good variety, rotating through operational positions covering either our shorthaul or longhaul programme to reliably deliver the operation for our customers.

Key duties;
- Represents the voice of the customer when working within the cell alongside aircraft, stand and crewing controllers to ensure the operation has a customer focus
- Responsible for enacting the plan to protect transfer customers and deliver misconnection responses
- First point of contact to resolve customer issues across the part of the network
- Co-ordinates the customer response plan during irregular operations including diversions, cancellations and night stops
- Liaises with key stakeholders internally and externally to build and enact customer plans, working closely with Proactive Customer Care, Engagement Centres and Worldwide Airports

Our Corporate and Support roles come with big potential to make your mark on our business. The airline industry changes so fast that we’re constantly evolving and finding new ways to impress customers and get ahead of our competitors. If you’re an innovator and brave and bold thinker, you will be in your element at British Airways.

Your impact on British Airways will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.

Not only will you have the chance to further your career development within BA, you’ll have access to our competitive reward and benefits package. This includes core company paid benefits such as a Defined Contribution pension scheme, generous Life Assurance cover and a whole host of options to support your physical, mental and financial wellbeing. You can also sign up for a range of voluntary benefits such as Private Medical cover, Dental and Critical Illness cover, Technology Scheme, Cycle to Work and Electric Car Scheme. And of course, you’ll be able to enjoy the benefit of staff travel as soon as you join us
- We are an equal opportunities employer and value diversity at British Airways. We do not discriminate on the basis of race, religion, age, marital status, veteran status or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position._

N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities

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