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Receptionist

3 months ago

Manchester, United Kingdom Lah Property Marketing Full time

**Description**:
**Front of House Receptionist | £25,000 | Full-Time (40 hours pw)**

**Manchester**

We have an exciting opportunity for a full-time front of house receptionist to take ownership of a stunning reception in a Grade II listed building located within the vibrant neighbourhood of Manchester’s Oxford Road corridor.

You will need to be immaculately presented and adept at delivering a premium front of house reception service. Previous experience in a commercial office environment or a customer service role is essential.

**Hours** - Monday - Friday, 8.00am - 5.00pm (hour lunch break unpaid)

**Salary** - £25,000 pa

Start - End March

**Key Responsibilities**:
**Managing Reception**
- Manage and take ownership of the reception area to ensure the ambiance reflects the clients’ and tenants’ expectations
- Responsible for delivering an exceptional meet and greet service
- Ensure a warm, friendly and professional welcome - you will become the ‘face of the building’
- Sign in all visitors to the building following appropriate reception processes
- Manage deliveries including couriers and post
- You will also develop a good understanding of the local area and develop a local amenities information file - becoming the ‘go to person’ for local knowledge and information

**The building**
- Assist the Building Manager to manage maintenance contractors and help with any general administration tasks, as required
- You will be proactive in making suggestions or recommending improvements to the visitor or tenant experience at the building
- You will submit weekly reports on activity

**Tenant experience and community engagement**
- Develop and introduce seasonal events and added value initiatives for the tenants, to create a sense of community and aid enjoyment in the workplace, as and when required
- Produce a biweekly communication newsletter to update tenants on initiatives to encourage uptake and participation, ensuring content is always on brand
- Propose and agree engaging content for the building’s social media accounts
- Confident and creative with a good eye for detail and able to produce communications using onsite/branded graphics.

**Skills, Knowledge and Expertise**:

- Personable with a confident manner and able to deliver impeccable customer service
- Proactive, self-motivated and can easily multi-task
- You should have excellent communication skills, both verbal and written
- Previous front of house reception or customer service experience in a busy, premium role

**About us**

LAH provide front of house receptionists for premium commercial properties, working with Landlords, Investors and Property Management Companies. We’ve been established for over 35 years and as an independent, nationwide business, we recognise the importance of everyone who works for us.

**Benefits**:
Company pension

Referral programme

Wellness scheme, including a 24-hour confidential helpline

**About LAH Property Marketing**:
LAH Property Marketing provide property-savvy front-of-house reception, on-site marketing teams and lifestyle managers for commercial property schemes nationwide.

For all developers, agents and property managers who believe in the power of extraordinary people. Our bespoke marketing and people services create the right impression, because, every tenant and visitor matter.