Customer Relationship Manager

3 weeks ago

Stroud, United Kingdom Juice Recruitment Ltd Full time

Juice Recruitment are thrilled to be supporting a leading green energy company in their search for a B2B Customer Relationship Manager. If you are someone that is passionate about providing excellent customer service for important business customers andlooking to broaden your skills and management knowledge further, then this is the perfect role for you.

**The job responsibilities include**:

- Being the point of contact for key customers, proactively managing and monitoring cases to minimize any resolution delays
- Working alongside IT and MI teams to improve reporting and root cause analysis of issues affecting key accounts
- Managing Dashboard in the internal systems and any trackers outside of system, maximizing resolution in a timely manner and keeping customers informed
- Supporting Major Business Service Manager in maintaining strong relationships with key existing customers, including preparing service updates for face-to-face meetings, KPI tracking, complaint handling and service management.
- Attending customer meetings where necessary
- Working in collaboration with B2B Sales and in line with agreed account plans
- Monitoring accounts at granular level to ensure performance levels
- Identifying issues with processes for customers and putting plans in place to resolve

**In order to join this professional and enthusiastic team you will have**:

- Working knowledge of SAP & Salesforce
- Good computer literacy including Microsoft Office Packages
- Experience of working within the B2B energy industry (desirable)
- Experience of Customer Relationship Management Systems
- Experience of client/3rd party management (desirable)
- Experience delivering customer focused solutions to a demanding customer base.
- Proven track record of driving successful performance.
- TPI Knowledge (desirable, not essential)

Our client is looking for someone with strong communication skills with an ability to communicate with stakeholders, to be able to effectively manage relationships with business customers and have the ability to think strategically and contribute to theoverall B2B strategy.

**Working hours**: Hybrid 2-3 days in the office per week, Monday-Thursday 8.30-17.00, Friday 8.30-16.00.

**Salary**: Dependent on experience

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