Jewson Customer Service Supervisor
6 days ago
At Saint-Gobain we pride ourselves on being innovative, customer focused, agile, open and engaging and entrepreneurial. We are also proud to have been named a ‘Top Employer’ for 5 consecutive years. If you’re passionate about working with people, you’re able to put your customer first, and you want to know what it’s like to work for a top employer that is working hard to make the world a better home; then please read on to find out more about this exciting opportunity to join us as a Senior Sales Advisor.
You’ll be working for Jewson in Wallingford. Jewson is one of more than 30 exciting Saint-Gobain brands in the UK with over 500 branches; we’ve come a long way since opening our first store in 1836
Is this role for me?
First and foremost, we always want to recruit talented people that align well with our values and way of working. A great Senior Sales Advisor at Jewson will put the customer first, focusing on finding solutions for them and building trust.
Passion for delivering great customer service and leading by example
A strong Sales focus with experience in a similar role
Self-motivated and able to work on own initiative as part of a team
Experience working within a Builders Merchants would be extremely beneficial but not essential
What will I be doing?
A Senior Sales Advisor is an essential role within the branch network, you will build relationships with customers and understand their wider requirements in order to maximise sales growth. You will be in regular contact with our customers and therefore you play a huge part in delivering a fantastic customer experience.
In order to support your colleagues and our customers and deliver a great service you will;
Deliver an excellent customer experience and work towards Branch Sales and profit targets
Get to know our product lines and services in order to make the most of all customer interactions in line with our Jewson Values
Develop great relationships with new and existing Customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible
Use our in-house systems to process customer orders, organise delivery times, and keep customers updated throughout their journey
Keep the branch looking clean and tidy, to make a great first impression on our customers
Maintain stock levels, carrying out regular stock counts
Make Health & Safety a priority and demonstrate how you can keep yourself and others safe at work
Work with colleagues to suggest opportunities for improvement
**REQUIRED QUALIFICATIONS**:
N/A
**Who are we ?**:
**Are Jewson and Saint-Gobain an Inclusive employer?**
We’re working hard to be, and we’re keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, taste in music, fashion sense or anything else that makes you, you
We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.
**And what about flexibility?**
The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexible requirement or need that you may have for this role (this could be flexible hours, a job share, part time, to name a few). We can’t guarantee to meet all requests for flexibility when we are recruiting, but we promise to listen.
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