Telephone Helpdesk Operative

Location:
Melton Mowbray
- Sector:
Admin & Business Support
- Job type:
Contract
- Salary:
10.75
- Contact:
Poppy Greenshields
- Contact phone:
07939862374
- Job ref:
V-34094
- Published:
about 5 hours ago
- Duration:
12.0 WEEK
- Expiry date:
2023-12-07
- Startdate:
2023-11-07

**Office Service Operative - Telephone Helpdesk**

**Working hours: Monday and Tuesday, 8:30am to 5:00pm (with additional hours as required)**

**Our Client**

A global leader in services that improve Quality of Life, an essential factor in individual and organisational performance. Operating in 56 countries and serving 100 million consumers each day through its unique combination of On-site Facilities Management Services.

**Ranked in the top 10% of best performing companies in the S&P Global sustainability list for the 16th year running.**

**The Role**

As an Office Service Operative for the UK Telephone Helpdesk, your primary focus will be on delivering a seamless and exceptional customer service experience. Your role is crucial in ensuring the smooth operation of the Helpdesk, and you will contribute to maintaining high customer satisfaction levels.

**Key Responsibilities**:

- Demonstrating a first-class, customer-focused approach at all times, ensuring customer needs are met effectively and efficiently.
- Generating reports to provide valuable insights and track performance metrics.
- Managing all incoming Telephone Helpdesk inquiries, addressing customer concerns and providing timely resolutions.
- Acting as the first point of contact for telecoms end users, offering initial support and troubleshooting assistance.
- Performing general housekeeping duties to maintain a clean and organised helpdesk environment.
- Collaborating with the client and line manager to carry out tasks in alignment with their instructions and expectations.
- Providing guidance to colleagues on best practices within the service provided, promoting continuous improvement.
- Participating in telecoms systems training sessions as required to enhance skills and knowledge.

To excel in this role, you should be self-motivated, self-disciplined, and highly enthusiastic. Your attention to detail is exceptional, and you possess excellent communication skills. Being proactive and tenacious will allow you to navigate challenges effectively, ensuring optimal service delivery.

Join the team as an Office Service Operative, and make a significant impact on delivering exceptional customer service while contributing to the overall success of our Telephone Helpdesk operations.

This job description provides a general overview of the responsibilities and requirements for the role. Additional tasks and duties may be assigned as needed to meet business needs.

Do not hesitate to call Poppy for an informal chat on 01460 455002