Temporary Accommodation Officer

3 months ago

London, United Kingdom A2Dominion Housing Group Ltd. Full time

**Temporary Accommodation Officer**
**Salary: £32,652 - £34,370**
**Location: Ealing office base with flexible hybrid working**
**Contract: 12-month fixed term contact, 35 hours per week**

**About us**
We’re a UK housing association committed to a new vision - providing homes people love to live in.

With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable and private rent, specialist housing services, as well as homes for sale and shared ownership.

Our 70,000 customers have diverse backgrounds and levels of income and we’re here to provide all of them with homes that are safe, high quality and sustainable. And with social housing roots going back eight decades, we continue to ensure that every penny of profit we make is reinvested into our charitable social purpose - delivering more homes and better services for customers.

We’re also members of the G15, a group of leading housing associations that work together to house one in ten Londoners and tackle the housing crisis.

**Role Overview**
We are looking for a **Temporary Accommodation Officer** to join our fantastic specialist housing division. This role is tasked with delivering an effective and quality housing management service to residents and landlords in relation to temporary accommodation homes. To achieve performance targets, maximise customer satisfaction living in temporary accommodation and to landlords who lease their properties to A2Dominion.

**Key responsibilities**:

- To carry out property appraisals, inspections, lease negotiations, renewals and hand backs for the TA stock
- To ensure that properties are let as quickly as possible and that tenants understand the terms of the tenancy agreements
- To manage TA tenancies in accordance with policies, procedures and targets ensuring appropriate action is taken to resolve issues identified
- To be the point of contact to investigate and resolve complaints and breaches of tenancy providing relevant support, advice and guidance
- To agree schedules of works required and offer appropriate support to enable works to be carried out in accordance with lease agreements, policies and procedures
- To ensure that IT systems are regularly updated and effective manual record systems are maintained
- To assist the Area Manager in providing reports, statistics and other information relating to the performance of the TA team
- To build relationships with internal and external stakeholders of A2Dominion and the TA team

**More about you**
- Educated to GCSE level or equivalent in Maths and English (Grades A*- C)
- Strong IT and communication/negotiation skills
- Previous Housing or Property management experience
- Experience of problem solving for customers and understanding customer needs
- Previous experience of working in a customer service role
- Knowledge of housing law and housing management issues, including tenancy breaches and management of anti-social behaviour

**Choosing us is easy**

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include:

- 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
- Up to 8% contributory pension
- Flexible working
- Investment in your learning and development.

In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.

We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.

Whatever the role, we want you to bring your knowledge and experience to play your part in improving people’s lives.

**A2Dominion Group is a Disability Confident Employer which means that we are committed to employing disabled people and will**:

- actively look to attract and recruit disabled people
- provide a fully inclusive and accessible recruitment process
- offer an interview to disabled applicants who meet the minimum criteria for the job
- be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job
- make reasonable adjustments as required

**Meeting the role requirements**

**A2Dominion is proud to be a family friendly employer**

Everyone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong. Find out why our people love working with us.”

**Job Types**: Full-time, Temporary contract
Contract length: 12 months

**Salary**: £29,000.00-£32,000.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Compa

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