Customer Service Advisor

1 week ago

Glasgow, United Kingdom RSA Full time

**The Opportunity**
- **Call Centre & Online Customer Service Adviser**_

**Salary**:Competitive
**Hours**: Monday - Friday 9am - 5pm
**Location**:Glasgow

This is an exciting time to join RSA and begin your career with us.

Due to our continuing business growth and passion for developing our employees, this is a great opportunity to step into the Insurance Industry and progress your career throughout your journey with us.

Following the completion of our in house training programme you will support product, system and technical queries through one of our contact channels - live chat, phones or post.

You will focus on delivering great customer experiences, achieving first contact resolution and actively listen to ensure good customer outcomes.

This role provides an exciting opportunity to educate our Direct Market & Broker customers through e-adoption strategies in order to get the most out of e-trading, to enable self-sufficiency.

**About You**:

- Previous experience within either a call centre or online customer support environment.
- High level of attention to detail.
- Previous experience in an Insurance environment is desirable but not essential.
- Good communication and listening skills.
- It would be advantageous to have knowledge of Broker Software Houses as well as multiple placement systems (EDI/ Imarket/ Extranet) but it’s not essential, as full training would be provided.

**Role Responsibilities**:

- Resolving issues to enable brokers to complete their transaction online for e-traded products via live chat and phone channels for quotes, renewals, MTCs and general product queries.
- Driving better customer experience seeking first contact resolution where possible, navigating customer interactions in a friendly, empathetic, efficient manner.
- Dealing with inbound interactions with brokers in line with your underwriting licence and operational service agreements.
- Working effectively with your Technical Coach to consult on non-standard risks outside of your underwriting licence.
- Encouraging and supporting brokers to use e-channels and e-products.
- Redirecting brokers to most appropriate place to achieve operational efficiency whilst maximizing the customer experience.

**About Us**:
A welcoming, diverse and inclusive culture is an important element for RSA in our best-in-class ambition. RSA thrives when everyone feels comfortable bringing their best self to work.
We have a diverse mix of customers and we want our employee base to reflect that. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential.

Our commitment to diversity is sincere, continually growing and led right from the top.

**Our Values**

Integrity
Be honest, open and fair. Set high standards. Stand up for what is right.

Respect
Be kind. See diversity as a strength. Be inclusive and collaborate.

Customer Driven
Listen to our customers. Make it easy, find solutions. Deliver second-to-none experiences.

Excellence
Act with discipline and drive to outperform. Embrace change, improve every day. Celebrate success yet remain humble.

Generosity
Help others. Protect the environment. Make our communities more resilient.

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift
- Monday to Friday

Reference ID: UK.08886

  • Customer Service Advisor

    4 days ago

    Glasgow, United Kingdom Search Consultancy Full time

    Customer Service Advisor The role Customer Service Advisor The role of the Customer Service Advisor will be to assist customers who are contacting you regarding their current subscription, answer any questions they may have and amend as and when required. Your duties will include, but not be limited to: - Answer customer queries - Resolve any customer...

  • Customer Service Advisor

    5 days ago

    Glasgow, United Kingdom Brenntag Full time

    **Customer Service Advisor**: Our team in **Glasgow** currently has an opening for a **Customer Service Advisor** **YOUR ROLE & RESPONSIBILITIES**: Customer service advisor interacts with customers to process orders, provide information about Brenntag's products and services and answer questions or requests from customers. Description As Customer Service...

  • Customer Service Advisor

    5 days ago

    Glasgow, United Kingdom Gi Group Full time

    **Customer Service Advisor** Excellent opportunity to start Monday-Friday work as a Customer Service Advisor. Our client is a leading company in the automotive industry and currently looking for an experienced customer service advisor/receptionist to join their offices in Eurocentral. **Shifts**: - Monday to Friday - 10am - 6pm **Pay**: - £9.50 per/hr,...

  • Customer Service Advisor

    5 days ago

    Glasgow, United Kingdom Search Consultancy Full time

    UK Customer Service advisor role The company You will be joining a company that specialises in the provision of fully digitised subscription services for their clients. The company provides a full end-to-end service for their clients from implementing the subscription service, managing the subscriptionservice and providing in-depth insights to their...

  • Customer Service Advisor

    6 days ago

    Glasgow, United Kingdom Search Consultancy Full time

    UK Customer Service advisor role The company You will be joining a company that specialises in the provision of fully digitised subscription services for their clients. The company provides a full end-to-end service for their clients from implementing the subscription service, managing the subscriptionservice and providing in-depth insights to their...

  • Customer Service Advisor

    3 days ago

    Glasgow, United Kingdom Search Consultancy Full time

    Are you passionate about providing excellent customer service? Do you thrive in an environment where you can help your customers? Do you have previous experience of working within the Financial Services industry? Then this Customer Service Advisor role is for you **The Company** Based in Glasgow city centre, you will be part of a company that has over 65...

  • Customer Service Advisor

    2 days ago

    Glasgow, United Kingdom Search Consultancy Full time

    Are you passionate about providing excellent customer service? Do you thrive in an environment where you can help your customers? Do you have previous experience of working within the Financial Services industry? Or keen to develop this? Then this Customer Service Advisor role is for you **The Company** Based in Glasgow city centre, you will be part of a...

  • Customer Service Advisor

    6 days ago

    Glasgow, United Kingdom Pertemps Scotland Full time

    **Customer Service Advisor - Business Banking** Location: ST Vincent Street, Glasgow City Centre Start date: Various Rate of pay: £10.63 per hour Working Hours: Monday to Friday 35 hours 9-5pm, also part time hours available (20-25 hours), but must commit to full time training hours for 5 weeks Length of contract: Minimum 6 months with good opportunity to...

  • Customer Service Advisor

    1 week ago

    Glasgow, United Kingdom Path Recruitment Full time

    Location Glasgow- Discipline: - Plant Hire, Sweeper Hire, Commercial Vehicles, Tool Hire, Powered Access, Power Generation, Lifting & Handling, Material Handling, Heavy Plant, Construction Plant- Associated job titles: - Hire Administrator, National Account Manager, Administrator, Trainee Hire Controller, Hire Desk Controller, Hire Manager, Hire...

  • Customer Service Advisor

    7 months ago

    Glasgow, United Kingdom Red Recruitment Full time

    Red Recruitment is delighted to be partnering with one of the UK's premier employers; OVO Energy as they recruit for Customer Service Advisors to join their award winning team in Glasgow. OVO is an energy supplier on a journey to zero carbon, committed to becoming a net zero carbon business by 2035. OVO launched to make energy cheaper, greener and simpler...

  • Customer Service Advisor

    6 months ago

    Glasgow, United Kingdom Webhelp Full time

    **Advisor** **Location** - Glasgow, United Kingdom**Language** - English*** **Job Advert**: - If you have customer service experience and are seeking full-time opportunity to re-imagine your career in Glasgow, we want to hear from you. We are recruiting smart and motivated Customer Service Advisors for an inclusive city centre team. This hybrid role comes...

  • Customer Service Advisor

    4 days ago

    Glasgow, United Kingdom Red Recruitment Full time

    Do you have a passion for customer service? Want to work with an ethical company that strives to fight climate change? Red is recruiting a friendly Customer Service Advisor to join a market leading green energy in Glasgow whose aim is to make energy cheaper, greener, and simpler. They call this Plan Zero, which shows how they'll be fighting the climate...

  • Customer Service Advisor

    7 months ago

    Glasgow, United Kingdom Webhelp Full time

    **Advisor** **Location** - Glasgow, United Kingdom**Language** - English*** **Job Advert**: - If you have customer service experience and are seeking a flexible, full-time job in Glasgow, we want to hear from you. We are recruiting smart and motivated Customer Service Advisors for an inclusive city centre team. This role comes with a salary of £21,757...

  • Customer Service Advisor

    1 week ago

    Glasgow, United Kingdom Red Recruitment Full time

    Red Recruitment is delighted to be partnering with one of the UK's premier employers ommitted to becoming a net zero carbon business by 2035, as they recruit Customer Service Advisors to join their award winning team in Glasgow. This position is remote until the end of March, then one day in the office will be required. **Salary and rewards package for a...

  • Customer Service Advisor

    6 days ago

    Glasgow, United Kingdom Search Consultancy Full time

    Are you an experienced Customer Service Advisor? Are you comfortable with high call volumes and a fast-paced environment? Are you ready to join a stable, fun and friendly team? Then this Customer Service Advisor role is for you! The company My client, who is based in Glasgow City Centre, is a leader in their industry of plant hire, and are the UK's largest...

  • Customer Service Advisor

    5 days ago

    Glasgow, United Kingdom red recruitment Full time

    Want to work with an ethical company that strives to fight climate change? Red is recruiting driven Customer Service Advisors to join a market-leading green energy company in Glasgow whose aim is to make energy cheaper, greener, and simpler. They're looking for enthusiastic individuals who value customers and always strive to provideexcellent...

  • Customer Service Advisor

    6 days ago

    Glasgow, United Kingdom Search Consultancy Full time

    Are you an experienced Customer Service Advisor? Are you comfortable with high call volumes and a fast-paced environment? Are you ready to join a stable, fun and friendly team? Then this Customer Service Advisor role is for you! The company My client, who is based in Glasgow City Centre, is a leader in their industry of plant hire, and are the UK's...

  • Customer Service Advisor

    3 days ago

    Glasgow, United Kingdom Coople (UK) Ltd Full time

    **Customer Service Advisor - no experience required - start immediately** We have an exciting full-time opportunity to work as a Customer Service Advisor in Glasgow! No experience is required, with all training provided and paid for. We’re hiring Customer Service Advisors on behalf of a worldwide leader in multichannel customer experience. This customer...

  • Customer Service Advisor

    5 days ago

    Glasgow, United Kingdom Chisholm Hunter Full time

    **Customer Service Advisor - 40 hours per week - 9:00-17:30 - Monday-Sunday availability - Glasgow city centre** With a heritage dating back to 1857, Chisholm Hunter’s mission is to be A Cut Above in everything we do, and as a result we have grown to become one of the UK’s leading jewellers. In order to deliver ‘A Cut Above’ service to our clients,...

  • Customer Services Advisor

    3 weeks ago

    Glasgow, United Kingdom Hydrogen Group Full time

    Salary up to £25,000 per year plus benefitsGreater Glasgow - Office based Our financial services client is looking for a Customer Services Advisor to support the Customer Service Team. You will be the first point of contact for the banks customers, over the telephone and through email. You will be responsible for answering customer questions, resolve...