Freight Forwarder
4 weeks ago
**Freight Forwarder x 2**
**Heathrow area**
**37.5 hours Monday to Friday**
**Salary - £32K**
**Job description**
The forwarder will provide an excellent customer service experience for our customers including clearances, quotes, arranging shipment/deliveries, invoicing and all other functions as required.
**Key Activities / Accountabilities**
- Completion of end to end forwarding activities as the individual role requires
- Follow strict and time sensitive SOP's/KPI's to ensure compliance
- Work closely with internal and external customers
- Focus on customer service
- Use of Next Gen/MS office as requested
- Ensure invoicing, job costing, CIA, Netting and milestone are updated within the required timeframe
- Month end department compliance
- Customs Entries
- Cost control
- Assist senior forwarders, supervisor and line manager where required
- Ensure all reports including internal and customer specific are completed within the deadline
- Resolve queries from customers and suppliers
- Ensure Best Practice models are adopted
- Work closely with the Operations manager for Internal and external rates reviews.
- Remain in contact with customers and suppliers to maintain relationships
- To take part in customer reviews when required to build up visibility and relationships with customers.
- Assist sales and management with customer development
- Maintain clean desk policy
- Operate within companies QA system
- Any other tasks as directed by their Supervisor or line manager
Schedule:
- Monday to Friday
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