Cabin Crew Base Executive
3 weeks ago
ISD - Inflight Service Delivery
- London, UK
- Cathay Pacific
- Application Deadline
02 Dec 2023
Role Introduction
To actively support the management of the cabin crew base performance in addition to conducting operational functions such as scheduling and pre-flight planning, personnel related administration for the base and ensuring clear communication with cabin crew and other departments.
Key Responsibilities
Relationship Management and Communication
- To deputise for the Cabin Crew Manager as required
- Take a proactive role in strengthening the bonds between cabin crew and management
- Help to build and maintain strong working relationships with the base cabin crew community and office teams
- Be a source of support and guidance for local cabin crew to enable them to adapt to the changing business and operational environment
- Liaise with Airports and other departments as necessary
Performance Management
- Help to enhance the performance standard of cabin crew through positive reinforcement and recognition in order to drive a high performing culture
- Provide regular feedback, counselling and support to cabin crew for the setting of goals and developmental plans
- Manage attendance
- Conduct first stage investigations for passenger complaints, punctuality, uniform and grooming infractions and grievances and disciplinary meetings with the Manager
- Counsel and coach probationary and non-probationary cabin crew
- Coach and resolve crew-to-crew issues
- Monitor cabin crew performance records, provide coaching as necessary to ensure communication of high/low scores
- Help to administer the local recognition programme
Roster Preparation
- Gather and send all relevant information for roster preparation to Crew Resources
- Liaise with Crew Resources and Crew Operations for roster changes, advise crew etc.
- Action last minute swaps, special requests and other last minute requirements
Administration and Workforce Planning
- Ensure the integrity of Cathay Pacific cabin safety and security policies and procedures are maintained at all times
- Monitor the day to day operation and oversee general base office administration
- Ensure crew report and depart on time and liaise with ground staff in regard to any disruptions to flight schedules
- Receive sick call-ins and make roster adjustments
- Process resignations and all leave requests
Recruitment, Selection and Promotion
- Prepare recruitment materials as required
- Compile file data for merit based promotions
- Participate in recruitment, selection and promotion activities as required
E&A
- Emergency and Accident and Crisis Response responsibilities as required
**Requirements**:
Academic Qualifications
- Tertiary Education or equivalent in a Human Resources Discipline
Knowledge, Skills, Training and Experience
- At least 5 years relevant work experience in airline industry
- Strong communication and interpersonal skills
- Excellent command of written and spoken English
- Strong computer literacy e.g. Excel, PowerPoint, MS Word
- Knowledge of cabin crew operational environment and standards (safety, service, etc.)
All applicants **must** have the right to live and work in the UK.
-
Cabin Crew
1 week ago
London, United Kingdom CAE Parc Aviation Full timeCAE Parc Aviation are now accepting Experienced Cabin Crew applications for our client SAS Connect based out of London Heathrow (LHR) on a permanent contract. Permanent Contract Overnights away from base UK passport or right to live and work in the UK . Hold a valid EASA Medical Must be willing to obtain a Cabin Crew Medical at your own cost prior...
-
Cityflyer - Cabin Crew
7 days ago
London, United Kingdom British Airways Full timeBA CityFlyer - Cabin Crew Every day BA London City Crew provide exceptional service to thousands of business and leisure customers flying into the niche market of London City Airport in the heart of London and beyond to Europe. BA CityFlyer is a wholly owned subsidiary of British Airways. A real team player, you’ll work closely with colleagues to make...
-
Cabin Crew
7 days ago
London, United Kingdom Ryanair - Europe's Favourite Airline Full timeAPPLY BY SENDING US AN EMAIL Are you ready for take-off? Discover life in the sky and join our Cabin Crew Team! **Lauda Europe Ltd.**, part of Europe's No. 1 Low-Fare-Airline **group Ryanair**, is currently recruiting for Cabin Crew positions at London Stansted Airport. We would be delighted to meet you at one of our Virtual Interviews. Our Cabin Crew...
-
SAS Connect London
7 days ago
London, United Kingdom CAE Parc Aviation Full timeCompany: SAS Connect Location: LHR Aircraft type: A320 Neo Position: Cabin Crew CAE Parc Aviation are now accepting Experienced Cabin Crew applications for our client SAS Connect based out of London Heathrow (LHR) on a permanent contract. Benefits: Permanent Contract Fixed roster pattern - 5 days on - 4 days off Overnights away from base ...
-
Cabin Crew Drop in Event
1 month ago
London, United Kingdom Jet2.com and Jet2holidays Full timePermanent Seasonal - Rostered **Salary** - Excellent **Country** - U.K **What you will be doing...** We have some fantastic opportunities to join our** Cabin Crew** **Team** at **Stansted Airport!** Come along and meet us at our **Drop In** **Event** on **Wednesday 21st December **at** **The Radisson Blu Hotel, Waltham Close, London Stansted Airport,...
-
Cabin Crew Supervisor
5 days ago
London, United Kingdom City Cruises Full timeCity Cruises UK is part of the City Experiences division of the Hornblower Group, a global leader in world-class experiences and transportation services. We operate public dining and sightseeing cruises as well as private charters for corporate events, birthday parties, weddings, or other special occasions across London, Poole and York. As a Customer...
-
SAS Connect London
1 week ago
London, United Kingdom CAE Parc Aviation Full timeCAE Parc Aviation are now accepting Experienced Cabin Crew applications for our client SAS Connect based out of London Heathrow (LHR) on a permanent contract. Permanent Contract Fixed roster pattern - 5 days on - 4 days off Overnights away from base UK passport or right to live and work in the UK . Hold a valid EASA Attestation Hold a valid EASA...
-
Qantas International Cabin Crew
1 week ago
London, United Kingdom Qantas Group Full timeTogether we’ll deliver safe, memorable experiences for our customers onboard Qantas Ultra-long haul flights - the spirit of Australia High responsibility role based in London Heathrow Full Time (at least nine days off per month) G’Day London, Qantas is hiring Flight Attendants at Heathrow! Qantas Cabin Crew UK (QCCUK) was...
-
Ba Euroflyer
1 month ago
London / Gatwick Airport, United Kingdom British Airways Full time**Senior Cabin Crew** **About us**: We recruiting for Senior Cabin Crew Members (SCCM), to role model and lead their teams to deliver the highest levels of customer service across our European network from Gatwick. You’ll be enthusiastic and passionate about our products. You’ll deliver excellent service, create an inviting atmosphere and focus on...
-
Cabin Crew Lecturer
1 month ago
London, United Kingdom Oaklands College Full timeCollege - South Bank Colleges - Location - London, Greater London - Contract Type - Fixed term contract - Hours - Casual - Salary - £28.10 - £34.76 per hour - Posted - 6th June 2023 - Start Date - 6th June 2023 - Expires - 26th June 2023 11:59 PM - Contract Type - Fixed term contract - Start Date - 6th June 2023 - Job ID - 1343065 - Job Reference -...
-
Crew Member
7 days ago
London, United Kingdom More Crew Full timeEvent Crew Member - ASAP start Are you an experienced live events crew member looking for an exciting new opportunity? Are you available to start immediately? At More Crew, we thrive on providing opportunities to passionate individuals in the live events industry, offering a dynamic and energetic work environment. As a well-established Events and...
-
Crew Member
1 day ago
London, United Kingdom Diamond Crew Ltd Full timeDiamond Crew Ltd is a London based event crew company that provides Premium event crew solutions throughout London, the UK, and Europe as a whole. As a leading event crew company, we specialise in supporting some of the leading event producers in corporate events, exhibitions, festivals, and official ceremonies. - Team Player - A positive attitude -...
-
Ba Euroflyer Crew Duty Manage
4 weeks ago
London / Gatwick Airport, United Kingdom British Airways Full timeSo what is Euroflyer as a place to work.We are a small airline, whose focus is on creating a base that feels like family, for the family. We listen, we care. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make us who we are. Together as one team, one family, we’re connecting Britain with Europe. If you’re...
-
Experienced Ipaf Quailified Events Crew Required
14 hours ago
London, United Kingdom Wingman Crew Ltd Full time**Experienced IPAF qualified Events Crew required for corporate events work** We are a London based events crewing company who presently have a fantastic opportunity for experienced IPAF operators to join our dynamic team on an upcoming job and beyond. As part of our team you will have the opportunity to work on a large range of events from corporate...
-
Cabin Buyer Furnished Equipment Manager
6 days ago
London, United Kingdom Cathay Pacific Airways Limited Full timeRole Introduction Engineering’s role is focused on reassurance, keeping our people and our customers safe, ensuring that in every aspect of our operation we have industry leading performance and that our various fleet programmes are delivering to plan, budget and specification. Engineering’s ambition is to be one of the world’s highest performing,...
-
Customer Service Supervisor
7 days ago
London, United Kingdom City Cruises Full time£28,080 plus commission - Working 4 days on with 2 days off on a rotating shift pattern - Known internally as Cabin Crew (Guest Experience) Supervisor City Cruises UK is part of the City Experiences division of the Hornblower Group, a global leader in world-class experiences and transportation services. We operate public dining and sightseeing cruises as...
-
Customer Service Supervisor
5 days ago
London, United Kingdom City Cruises Full timeThis is a full time (45 hours per week), permanent position - starting salary **£28,080 per annum plus commission.** City Cruises UK is part of the City Experiences division of the Hornblower Group, a global leader in world-class experiences and transportation services. We operate public dining and sightseeing cruises as well as private charters for...
-
Crew Liaison
1 day ago
London, United Kingdom Topdeck Full timeBrand: Global Touring (Topdeck & Back-Roads) Position: Crew Liaison Location Base: Global Touring HQ London Reporting to: Operations Manager Contract: Permanent Being a part of the Global Touring team means you will have the opportunity to inspire travellers through life changing travel experiences. We have two dynamic brands –...
-
Receptionist
1 month ago
London, United Kingdom Front of House Recruitment Full time** Receptionist Receptionist in Private Banking** - vacancy - within a high-end client suite reception needing super polish and customer service skills. This incredible opportunity has a mixture of duties from administration and some occasional switchboard, (althoughdirect dials keep these calls to a minimum) to some added PA duties. If you have worked as...
-
Receptionist - Office Services
15 hours ago
London, United Kingdom Front of House Recruitment Full timeReceptionist vacancy at High-end Law Firm in London, to be part of a front of house client-suite vibrant team who enjoy providing 5* customer service and administration. Reception, Hotel Reception or Cabin Crew Using your 5* reception skills you would be their ambassador creating that first impression, you would also be booking in lunches with the...