Pause Coordinator

Company Description

At Catch22, we are proud of our reputation as a modern and progressive employer. Our 1,300 colleagues and 300 volunteers work at every stage of the social welfare cycle, supporting over 60,000 individuals from cradle to career. Our work spans education, social justice and rehabilitation, children's social care, family support, social action and getting people into work.

Pause works with women who have experienced - or are at risk of - repeated pregnancies that result in children needing to be removed from their care. The programme gives women the chance to pause and take control over their lives, breaking a destructive cycle that causes both them and their children deep trauma.

Pause seeks to work with women in a way which addresses everybody in their lives - fathers of their children, partners, family members and friends - as well as services like Children's services, housing, the NHS and the justice system. Partnership underpins our work, with the women, with local areas and with policy makers and service providers.

Pause Worcestershire is delivered by Catch22 working in collaboration with Worcestershire Children First and Worcestershire County Council. It has been structured as a 'Social outcomes contract' with the council committing to pay for successful outcomes. Up-front funding is provided by Bridges Outcomes Partnerships, a specialist social impact investor with extensive experience of delivering outcomes contracts.

**Job Description**:
**Are you an organised and adaptable administrative professional who is passionate about supporting women with complex needs?**

This role needs someone well organised and enthusiastic, who pays close attention to detail to support a fast paced and busy assertive outreach team.

As a Pause Practice Co-ordinator, you will be responsible for providing comprehensive administrative support and general assistance to Pause Worcestershire to enable staff to perform their duties effectively and efficiently.

In addition, you will act as a key liaison for partner agencies and Pause Worcestershire, as well as being a direct point of contact for the women themselves (although this will not include taking on any case work directly).

You’ll be a big part of a small team, where everyone takes a flexible and collaborative approach to work, and is committed to improving outcomes for vulnerable women. The Co-ordinator has a vital role in ensuring the smooth running of the Pause Practice, where most of your colleagues will be out of the office a lot of the time.

Key responsibilities

Administration and data:

- Provision of administrative support to Pause Worcestershire to ensure smooth running of the Practice, including receiving and coordinating incoming correspondence, coordinating a range of meetings and event management;
- Developing, maintaining and regularly updating internal systems, both manual and IT, that support and enhance the work of the Practice;
- Providing technical support and ensuring case recording is completed by the team in order to facilitate quality assurance reporting, which in turn demonstrates outcomes for women;
- Assisting the development of effective systems for financial management of the ‘Woman’s Resource’ across the service area and management of the team’s expenses;
- General office management, including responsibility for health and safety and working closely with the Practice Lead (team manager) on maintaining an accurate record of the team’s whereabouts, including lone working, leave and other absence arrangements.

Working with Pause women:

- Whilst this role does not involve any direct case work, Pause Co-ordinators do have some face-to-face contact and telephone calls with women. This requires the ability to speak to vulnerable women, sometimes in challenging circumstances, and respond sensitively to any cultural differences;
- Maintaining an up to date knowledge of significant developments in cases allocated to the team in order to support the Pause Practitioners in their work;
- Contributing to monitoring and evaluation of the programme by completing feedback interviews with participating women;
- Coordination and organisation of events (e.g. a launch party or yearly graduation for women), as well as group activities for Pause women;
- Coordination of newsletters for women and creative work that women can get involved in;
- An understanding of safeguarding requirements and processes and/or a commitment to attend necessary training;
- Adherence to compliance and confidentiality policies, ensuring all legislative, national and local policies in relation to children and vulnerable adults are followed correctly.

General requirements:

- A shared understanding of the ethics and core values that underpin Pause, alongside a commitment to develop and deliver a trauma informed service;
- Working within a flexible framework in order to meet the demands of the service outside usual office hours and travel as requi