Debt Recovery Agent

**Full Drivers Licence is Essential (Manual Only)**

Are you looking for an exciting opportunity to join a dynamic team working in a fast-paced challenging industry? Are you able to confidently manage your own workload and confidently respond to work pressure?

**What can you expect from us?**
- **Flexible working patterns,** decided by yourself for a better work-life balance **(25% of hours will be worked during our prime operating window between 4pm and 8-pm Monday to Friday and 9am-1pm on Saturday)**:

- Fully funded company van and fuel card (for work use only)
- 31 days holiday which includes bank holidays (Increasing with length of service)
- Annual 2-week December shutdown
- Discount and cash back at hundreds of high-street shops
- **Comprehensive training** to ensure we fully prepare you for the role 3 weeks training (remote from your home address) and 1-2 weeks on the job training with an experienced agent

**What you’ll be doing**
- **Resolving customers account that are in debt** by creating and negotiating appropriate repayment plans to help customers resolve their arrears
- Travelling to customers properties, **you will be expected to travel with an hour’s radius of your home address** conducting door to door visits
- **You will speak with customers from all walks of life**, who have fallen into financial difficulty and you will support them back to greater financial health
- Creating and negotiating appropriate repayment plans to help customers resolve their arrears
- **Use an iPad confidently** to update our user-friendly system with everything you’ve done to resolve the situation
- Manage your own workload by working hard at your fair customer outcomes and your efficiency and productivity levels to deliver the expected performance and company standards

**What are the skills you need**
- Confident in speaking to people face to face and on the phone
- The ability to listen and make good decisions from what you hear
- Be good at asking questions and act upon the answers to find the best solution for our customers and our business
- Excellent time management skills with the ability to manage your own workload and remain motivated
- The ability to work independently (once trained) and make a positive contribution to your team
- A strong culture is so important to Orbit so we look for individuals who can demonstrate being caring, honest and inclusive to match our company values

You will be working on a 40 hour contract during our operating window of Monday to Friday 8am-8pm & Saturday 9am-1pm, where you will contact and visit customers. You will determine the hours you work during this window taking into account the ‘prime hours’ requirement.

**What happens next?**

If this sounds like the role for you and if you would like to join our rapidly expanding company then we would love to hear from you We are looking for people to interview and join us asap