Operations Associate
3 days ago
SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.
This is a position for an Operations Associate for the back and middle office outsourcing team. The person needs to be experienced, capable and knowledgeable about back and middle office processing and able to work well with clients and team members in the office and in external locations. Experience should include post-execution, back and middle office operations expert with ideally an extensive background working in an existing back-office operations team. The role will be conducted within a back and middle office outsourcing team carrying out the daily back and middle office and trade processing for a number of existing clients. The role may also focus on the implementation of a new client and everything that comes with that onboarding process meaning that learning of the entire system and detailed knowledge of the client’s requirements will be key.
The position will take responsibility for
- Being part of the AOS operations team looking after the service quality provided to the clients that have outsourced the back and middle office processing and other activities to us.
- Overseeing the lifecycle events, including trade upload, reconciliations, settlements, confirmations, pricing, margin, trade export, reporting and other consequential requirements.
- Be able to offer real-world operational expertise to our clients and help guide on best practices.
- Ensuring all processing and other services provided to the client are kept at a high level of performance.
- Earning and maintaining good working relationships with the clients, the service is provided to.
- Building and maintaining good relationships and collaborating with the team to enhance and build on the services we offer.
- Working with the rest of Advent, to help support our clients and prospective clients (including support & consulting).
**Responsibilities**:
- Maintaining client satisfaction by building a strong relationship with the client, understanding their business and challenges and ensuring we provide good service and add value.
- Handling client issues relating to the services including improvements, changes to the service, new business, operational issues and complaints.
- Contributing to senior strategic and service review meetings with clients as necessary.
- Responsibility for the implementation of new clients on to the SS&C Advent Solution, the set up of servicing teams and the smooth running of day to day servicing.
- Working with technology and other servicing groups on projects to change or devise solutions to meet the clients’ needs.
**Experience, Skills & Qualifications**:Essential: excellent experience or expertise in
- Good communication skills.
- Reconciliation experience and working directly with custodians.
- Real world experience of back and middle office lifecycle management
- Good client and prospect communications experience with presentations skills and a high standard of written work.
- Dealing with internal and external operations and serving units in separate locations.
- Strong analytical and problem-solving skills
- Strong operations experience and being able to guide clients on best practices
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
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