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Administration Assistant

5 months ago

Dundee, United Kingdom My Homecare (Dundee) Ltd Full time

**About us**

My Homecare was established in 2016 and provides care for the elderly across Dundee and Perth & Kinross areas. We have 100 staff and 250 clients with 2.5k hours of care each week. We have a grading 5 by the Care Inspectorate (very good).

Administrator

We require an administrator who, in the main will be the initial point of contact for the senior and executive members of staff for admin and call monitoring support. The role carries with it the responsibility for checking the work of the Call Monitors and junior office assistants including allocation of duties when necessary.

**Duties**:

- Data input using internal software.
- To proactively learn and understand the nature of the business and in particular how the administration role impacts upon the Care Inspectorate Care Standards and the SSSC Codes of Practice, and to implement processes and procedures that adhere to these obligations.
- To undertake any reasonable work request from the management team.
- Provide administrative support to the office staff and management team
- Perform general clerical duties, including photocopying, faxing, mailing, and filing
- Answer and direct phone calls in a professional and courteous manner
- Greet and assist visitors in a friendly and welcoming manner
- Assist with proofreading and transcribing documents as needed
- Manage and organize office supplies and inventory
- Assist with customer support inquiries and provide excellent customer service
- Organisation of the office files (online and filing cabinets), delegating duties where appropriate.

**Skills**:

- Proficient in using Microsoft Suite (Excell, Word,)
- Strong organizational skills with the ability to prioritize tasks effectively
- Excellent attention to detail and accuracy in all work performed
- Ability to handle sensitive information with confidentiality and discretion
- Strong written and verbal communication skills
- Ability to work independently as well as part of a team
- Previous experience working in a care setting preffered

**Job Type**: Part-time
Part-time hours: 20-25 per week

**Salary**: £12.50 per hour

**Benefits**:

- Company pension
- Private dental insurance
- Private medical insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Dundee, DD4 8XD: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person